Windows 10: Unknown user account on new computer

I have bought my wife a laptop and a desktop over the past year and both have created an admin account named “carol” but we do not have access to this account.

my wife’s name is not carol but both computers have the same admin account. Has anyone else had this issue? The computers were setup using my wifes email and she is shown as owner but not admin.

:)

 

Unknown User Account

Hi Brink, thanks for stepping in *Wink

"Account Unknown" is from a user account that had previously accessed the item, and the account is no longer currently available. For example, the account was deleted, or accessed by a user from another computer/network."

As far as I know there hasn't been another Account on my machine, nor accessed from other computers or network.
Because I'm the only user. Could it not due to a major update of Windows? Some other folks allude to that on other forums...

Whatever the cause I'll try your method now and see how far I get...
I'll keep you posted *Wink

 

Unknown User Account created after upgrading to windows 10. It comes back if I delete it.

Original Title: Unknown User Account

Hello,

Since I upgraded to Windows 10 I am seeing an account that I did NOT create. So I deleted it by going into Control Panel > All Control Panel Items > User Accounts > Manage Accounts then I click on the unknown user account and delete it. That said.... It
comes back. I have also followed the below suggestions from other posts and still does not seem to work.

Let’s try simple steps and check if the user account is detecting and try removing it.

• 
  Press Windows key + R, type netplwiz and press Enter.
  
• 
  Check if the user account is appearing on the list.
  
  
• Click on user account and click on Remove. (If user account appear on the list).

Please advise.

Thank you

 

Unknown second user account


I took the free upgrade to Windows 10 about a week ago. An unknown second user has started appearing on the password log-in screen. It has the name 'smmosbvjntf'. It is easily removed from the user account box but usually reappears on the log-in screen within 24 hours.

I also get a pop up from Tweakbit which wants me to use it to clean up my computer. I'm ignoring that.

I subscribe to Eset and have scanned my laptop several timesusing the Eset scan and have come out with a completely clean bill of health.

Any suggestions of how to rid myself completely of this unknown second account user?