Windows 10: Unlock windows 10 device after remote lock

I had lost a windows 10 pro computer surface book 2 , and used the capabilities on the microsoft website to lock the device. Later, I was able to get the computer back.


When I go to the computer, it's giving me the message I'd set on the MS web site. All good.


When I attempt to log in via windows hello, I get the message "an administrator had restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first.."


The only two options presented to me on sign in are face, and pin. No other account presented on the lock screen. No option to change users, or log in with my MS account username password.


Any way out of this short of a reinstall?

:)

 

Am trying to unlock a remotely locked device

My mother - lives on the west coast and I am on the east coast - accidentally remotely locked her computer. Now it indicates that it requires an administrator to logon first to unlock it. However, despite resetting the Microsoft account password multiple
times, etc. she can't get into her computer. I can remotely lock the computer -- can see it on the list of devices -- but can't unlock it. She is elderly, not that computer savvy, and has limited access to any transportation that could take her to Best Buy
or some other professional help. Am trying to help via phone and cell phone... but have not been able to help her get into her computer.

 

Remotely locked my windows 10 laptop, now I cant unlock it

I just locked my laptop remotely. Then my laptop unlocked normally with Windows Hello facial recognition. No change of password required.

@glassyjuice,

Looks like the only way you are going to unlock your laptop is to connect it to the internet and enter your correct Microsoft Account username and password which needs to be an administrator account on the laptop.

 

Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .