Windows 10: Unreal Engine is exiting due to D3D device being lost

I can not play any game, everytime I open a game it will crash soon and say my D3D device being lost. I have updated directx already, don't know what went wrong with this new computer.

:)

 

D3D device Issues

Everytime when I play this particular game called Friday the 13th Game. It loads up and it freezes and it says "Unreal Engine is exiting due to D3D Device is being lost". Does anyone have solution or something. Please Reply.

Moved from: Windows / Windows 10 / Devices & drivers / PC

 

Frequent batches of unexplained error reports and occasional freezes related to Tekken, KERNELBASE.dll, Unreal Engine 4, and D3D device lost. Multiple sets of errors per hour.

I am having a repeating error show up in the Event Viewer. Multiple times an hour I get batches of about 13 errors that look like this:

Fault bucket , type 0

Event Name: Assert

Response: Not available

Cab Id: 0

Problem signature:

P1: UE4-TekkenGame

P2: 4.13.2

P3: 5ad164da

P4: KERNELBASE.dll

P5: 10.0.16299

P6: 00000000

P7: 00000001

P8: 0000000000014008

P9: !!AssertLog="LowLevelFatalError [File:E:\ws01\ue4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 177] #Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')#"

P10: UE4!E:/Program Files (x86)/Steam/steamapps/common/TEKKEN 7/TekkenGame/Binaries/Win64/!Game!0

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_UE4-TekkenGame_c5af6dac8c7066564dc0a6b972d175d36240fca9_00000000_033664d2

Analysis symbol:

Rechecking for solution: 0

Report Id: 9e314bd0-fec0-4c8c-a7ec-06b938328c9a

Report Status: 4

Hashed bucket:

The errors mention Tekken 7 but still occur regardless of Tekken being open. I uninstalled Tekken, removing the steamapps file location found in the error, but the errors continued.

Most of the time the errors have no noticeable effect on the computer, but occassionally they will cause a freeze for several seconds. When a freeze occurs, I get this LiveKernelEvent 141 appearing in the Reliability History:

Source

Windows

Summary

Hardware error

Date

?4/?24/?2018 8:01 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff888da829f4a0

Parameter 2: fffff804d76dc170

Parameter 3: 0

Parameter 4: 4a8

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

The errors seem to happen randomly, several times an hour, with no apparent pattern or trigger.

The "Unreal Engine is exiting due to D3D device being lost" message is what pops up when Tekken has crashed in the past for me. I mostly stopped these crashes by lowering graphics settings and slightly underclocking my card.

The first errors in the Event Viewer are on 4/6/2018. This may line up with a day I uninstalled and reinstalled Tekken but I am not sure. However, LiveKernelEvent hardware errors in the Reliability Monitor go back to December 2017.

Some of things I have tried to no effect include a Malwarebytes scan, updating to the latest video driver, rolling back to older video drivers, sfc /scannow, uninstalling and later reinstalling Tekken, and verifying the game cache.

What's confusing to me is why Windows seems to constantly want to do something with a Tekken file when Tekken hasn't been opened.

Windows 10 Home 64-bit (10.0, Build 16299)

Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz

8192MB RAM

NVIDIA GeForce GTX 760

 

Can I uninstall Unreal Engine

Hello, I'm A&K. I'm glad to be able to help you.

If you don't have Unreal Engine installed, this may be carried by some games made with Unreal Engine. Uninstalling it will not affect your system, but some games may not run.