Windows 10: unusual HP print/scanner problem-CHKDSK fail! help pls

HI all, am trying to fix a family PC with a 3 in 1 HP . its all good so far. sudden recent scanner fail- message is scanner not detected or not compatible.did all usual things, check cords/cables -replugged, rebooted..etc. looked at My PC, printers/scanners, checked Device manger- drivers- already the best loaded. did a reload of full software off HP site. didn't help. ran defender offline to look for malware- nothing relevant. one small low risk- quarantined used most methods i could think of. no go. also wont scan using dialog box on print/scanner itself. ok, got serious...next -CHK

:)

 

HP Printer Offline and Slow to Print

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline and there is a delay in printing.



1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?



HP Print and Scan Doctor is an application software from HP that can help you eliminate any issues with your HP Printer or Scanner Devices. If you are having commons problem with your HP printer or scanner
you can download, install and run HP Print and Scan Doctor Utility to easily scan for the error and troubleshoot them automatically.



Method 1:



Step 1: I suggest you download and run the
HP Print and Scan Doctor and check if it resolves the issue.



Step 2: I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.



Method 2:

If your printer is slow to print, I suggest you refer and follow the suggestions from
HP Printers - Slow Printing (Windows)




Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

finger print scanner

finger print scanner on my hp laptop stopped working after 2019-08 update to 1903 KB4512508. suggestions please.

 

Cannot print after rolling back to Win10 from Win11

I have an HP OfficeJet 3830 printer.

The Issue:
I upgraded my fully updated Windows 10 Home x64 desktop to Windows 11 a few days ago, but then rolled back to Windows 10 yesterday.
Ever since the rollback, I cannot print from that machine.
My other two computers print just fine (all from the same printer of course. )
Any type of document or Web page or whatever, will not print.
When I click the Print button, and nothing happens.
It's as if I had clicked and empty space.
And there is nothing in the print cue.

Troubleshooting Steps Taken:
Please take the time to read through this to avoid suggesting something I already tried.

• Shut the printer down and turned it on again.
• Shut the printer down, unplugged it for a couple minutes, then reconnected and started it up again.
• Checked the default status of the printer; it is default
• Rebooting the computer doesn't help.
• Control Panel\Hardware and Sound\Devices and Printers\OfficeJet > Properties > Remove Device
• Windows Setting > Devices > Printers & Scanners > Add a printer or scanner (printer was added without issue)
• Windows Setting > Devices > Printers & Scanners > OfficeJet > Click the 'Manage' button >
  • Print a test page.
    • Nothing happens. Zero Zilch Nada.
  • Run the troubleshooter:
    • Troubleshooter says there are no problems.
  • Printer Properties > General tab > Print Test Page
    • Dialog says "Test page failed to print. Would you like to view the print troubleshooter for assistance?" I clicked No because I already ran the Troubleshooter.
  • Printer Properties > Sharing tab
    • Sharing On or Off makes no difference.
  • Printer Properties > all other tabs
    • nothing looks out of the ordinary.
  • Printing Preferences: brings up the usual window with various options for printing.
  • Hardware Properties (this opens the same window you get when going through Device Manager):
    • General tab > Device Status: This device is working properly
• Tried updating the drivers via Device Manager, but "Windows determined that the best driver for my device is already installed".
• Went to the HP website for the drivers and installed them: No change.
• Restarted the print spooler.
• Reset the print spooler.
• Ran the system file checker: No problems found.

Full computer specs are in 'My Computers > System Two'.