Windows 10: Update broke computer, unable to roll back

Today, I updated my computer. The update made me unable to login.

I know how I am supposed to be able to roll back the update: Boot into recovery mode, then select uninstall update. However, it asks for my Microsoft Account password to do that. When I provide the password, it tells me it's incorrect. I was pretty sure I had the right password, but I changed it anyway on another computer so I could be absolutely sure. When I copy that new password exactly into the field on the uninstall update page, it still tells me the password is wrong. Since it's "wrong," I can't uninstall the update.

TL;DR, Is there a way to roll back an update without a Microsoft Account password? Or is there a way to make Windows recognize that the password I used is correct?

:)

 

Update Broke Computer Need Help!

Windows 10 Upgrade
According to this list, your PC isn't on Acer's approved list for Win 10. Could you check that?

This is an older PC which came with Win 7. Have you ever clean installed Win 10 on it?

• AMD Athlon II X2 255 Dual Core Processor
• Windows 7 Professional
• 2GB DDR3 RAM
• 320GB HDD
• DVD Rewriter
• Integrated Graphics
• PS.VB1E3.082

We can only proceed step by step.

So chkdsk and SFC /Scannow are ok. But any attempt to reset your PC or run DISM fails.

Is this what you tried? I'm not 100% clear what the above means. Clean install or this procedure?
Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

If you tried this, it's possible it failed as you need (it seems) some 500Mb of unallocated space on your hard disk.

 

Windows 10 update broke my computer?

One of the possible reasons why your PC fails to boot into normal mode are broken components on the boot configuration data of your system. To isolate your concern, we suggest that you perform the following steps to trigger Safe Mode through the Windows
Recovery Environment (WinRE) option. To do this, follow the steps below:

• Improper shutdown process
• Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
  
• On the fourth time that you turn on your computer, just simply wait for the Windows Recovery Environment (WinRE) window to appear.
  
• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click Restart.
  
• Once your computer restarts, you will see a list of options. Press the F4 key to start your computer in Safe Mode.

We also recommend that you perform a system restore after booting in safe mode. This option takes your PC back to an earlier point in time. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore
point was made. To do this, follow the steps below:

• In the Search box, type Control Panel and press Enter.
• On the upper-right window, under View by, click Category and select Large icons.
  
• Search Control Panel for Recovery.
• Select Recovery > Open System Restore > Next.
• Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Let us know if the solution above works for you.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.