Windows 10: Update causing crazy behavior - cd rom keeps grinding and I get this on restart now

submitted by /u/roberta_sparrow
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:)

 

Windows 10: CD ROM drive is recognised, but some CD ROMS won't run - any ideas

Hi Matty,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Have you checked the CD in a different computer? What is the status?
  
• 
  Does this issue specific to any particular CD?
  

I suggest you to clean the disk and try again. Check if it helps.

If the issue persists, Uninstall and reinstall the device from Device Manager. To do so, follow these steps.

• 
  Press Windows + X on the keyboard and select
  Device Manager.
  
• 
  Find the DVD/CD-ROM drives and expand it. Now, right click on it select
  Uninstall.
  
• 
  Restart the computer and Windows should reinstall the device.
  

Make sure you have the latest Windows Updates installed. Also check for the optional updates which may have the required drivers for the device.



Please keep us posted on the issue. We will be happy to assist you accordingly.

 

i buy a new laptop without cd rom

Hi Teodor Adrian,

Corrupted or outdated drivers may be the possible reason why your external CD ROM is missing. To provide you the accurate resolution, we'd like to gather more information:

• Have you tried updating your drivers?
• Are you getting any error message?

Meanwhile, we suggest that you follow the steps in this
article on how to troubleshoot your CD or DVD which is not recognized by Windows or other programs.

Keep us posted if you need additional help.

 

My cd rom can't read my cd's/dvd's

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, I would recommend you to manually update DVD/CD-ROM driver from the
Device Manager.

Step 1: Please refer to the following Wiki article created by Andre Da Costa on
how to Install and Update drivers in Windows 10.

How to: Install and Update Hardware Drivers in Windows 10

If the issue persists then follow the below method.

Step 2: I suggest you to uninstall the DVD/CD-ROM driver from the Device Manager and check.

Follow the steps to uninstall the driver.

• 
  Right click on Start button and click on Device Manager.
  
• 
  Search for DVD/CD-ROM driver and expand it.
  
• 
  Right click the device, and click Uninstall.
  
• 
  Restart the computer.
  
• 
  Right click your computer name in Device Manager and click
  Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
  

If the issue still persists then, I would recommend you to download and install the latest DVD/CD-ROM driver in compatibility mode from the manufacturer and check if it works.

Regards.