Windows 10: Update KB 4532693 causes program to stop

This update takes out the ability to use Sage 8 program as it does not show graphics correctly, uninstall and it works properly but Win 10 just keeps trying to install the update - as Microsoft have made my program obsolete from this update , who should I charge to get a new program ?

:)

 

Failing to update these KB 3135782, KB 890830 and KB 3135173

Hello,

Thank you for posting the query on Microsoft Community.

From your issue description, I understand that you are facing issue in updating windows updates. Not to worry, I am here to help you with this issue.

I would suggest you to try the below methods and check if it helps.

Method 1:

I suggest you to run the Windows Update troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Windows Update

5. Click on Next and follow the prompts to run the troubleshooter. Restart the PC and check.

If the above steps doesn't work, try the below automatic Windows troubleshooter
and check if it helps.

Troubleshoot problems with installing updates
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-10

If the above steps doesn't work try the below.

Method 2:

I would suggest you to manually reset the Windows update components and check if it helps.

Reset Windows update components.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:

• Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
• Stop the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
  
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
• Now rename the SoftwareDistribution and
  Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
  
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
• Now, let’s restart the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
  ENTER key after you type each command.
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

5. Type Exit in the Command Prompt to close it.

Now you may try running the Windows Updates and check if the above steps resolve the issue.

For reference: Windows Update - Additional resources - Windows Deployment

Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/)


How to back up and restore the registry in Windows

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hi Royal_Cheung,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code along with the error message?
  

I suggest you to temporarily disable the third party antivirus software and check if it resolves the issue.



If the issue persists, put the computer in clean boot and check.

In Clean Boot, windows use a minimal set of drivers and startup programs so that software conflict is eliminated. To put the computer in clean boot state follow the steps in the article
“How to perform Clean Boot” http://support.microsoft.com/kb/929135



Note: Please ensure that the computer is set to start as usual by following the step 7 from the article

http://support.microsoft.com/kb/929135

Check if it helps.



Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.

 

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hi Chris,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are getting this message
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
when you are trying to launch a game. This might be due to the corrupt display drivers.

Please answer the below questions to assist you better.

1. Does this issue occur to this particular game?

2. What is the make and model of the computer?

Follow the below steps and check if it helps,

I suggest you to uninstall the Display Adapter drivers from Device manager and install the latest drivers from the manufacturer website and check if it helps.

Follow the steps for the same.

• Press Windows Key + X key and click Device Manager.
• Expand ‘Display Adapters’.
• Right-click on the Display Adapter listed and click on ‘Uninstall’.
• Install the latest driver from the manufacturer website.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.