Windows 10: Update KB4560960 fails to install on Windows 10 1903 with error 0x800f0831

Hello!


I am failing to update Windows 10 1903 with an error 0x800f0831. It has been persistent across reboots. From what I could figure out searching the Internet, it often results from some missing update package. I tried reading C:\Windows\Logs\CBS\CBS.log and here is what I see in it:


2020-07-12 10:47:56, Error CBS Failed to resolve package 'Microsoft-Windows-TerminalServices-AppServer-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Mark store corruption flag because of package: Microsoft-Windows-TerminalServices-AppServer-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Failed to check whether this is the real child: Microsoft-Windows-TerminalServices-AppServer-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Failed to collect affected dependent package for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.18362.418 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Failed to process package watchlist. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS Failed to plan execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Error CBS Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2020-07-12 10:47:56, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.900.1.8, status: 0x800f0831, failure source: CBS Other, start state: Absent, target state: Installed, client id: UpdateAgentLCU

so it seems that I am missing package Microsoft-Windows-TerminalServices-AppServer-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267. My question is, how do I find this package? Microsoft Update Catalog https://www.catalog.update.microsoft.com/home.aspx seems to search updates by KB<number> but I have only package name.

:)

 

Windows Updates failed to instal

I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

Thanks mate

 

Cumulative update KB4530684 fails with error code 0x800f0831

Hello. I'm currently on Windows Version 1903, build 18362.418. I've been trying for some time to install the latest cumulative update KB4530684, both via Windows Update and directly from the Microsoft Update Catalog, but it always results in failure, with
error code 0x800f0831 shown in Update History.
On Googling this error, I found the following information from https://support.microsoft.com/en-gb/help/4477073/error-0x800f0831-when-you-install-an-update:-
"When you try to install a Windows update, especially a cumulative update, you receive the following error message in WindowsUpdate.log:

FATAL: CBS called Error with 0x800f0831
This issue is more likely to occur when there is no access to Microsoft Update.
Additionally, you receive error messages that resemble the following in CBS.log:
Store corruption, manifest missing for package: <Missing_Package>

Failed to resolve package '<Missing_Package> [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Mark store corruption flag because of package: <Missing_Package> [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to get next package to re-evaluate [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to execute execution chain. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

WER: Generating failure report for package:<Failed_Package> status: 0x800f0831, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
Note <Failed_Package> represents the package that can't be installed. <Missing_Package> represents the package for which the manifest is missing.
This issue occurs because the update that can't be installed requires the manifest of a previous update package.
To fix the issue, follow these steps:

Go to Microsoft Update Catalog.

In the Search box, enter the package ID of the <Missing_Package>.

Download the package and then install it.

Reinstall the <Failed_Package>."
The following are extracts from my CBS.Log, following the latest failed installation:-
2019-12-25 17:53:56, Info CBS Store corruption, manifest missing for package: HyperV-VID-Package~31bf3856ad364e35~amd64~~10.0.18362.1

2019-12-25 17:53:56, Info CBS Mark store corruption flag because of package: HyperV-VID-Package~31bf3856ad364e35~amd64~~10.0.18362.1. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
(several lines later):-
2019-12-25 17:54:06, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.535.1.6, status: 0x800f0831, failure source: CBS Other, start state: Absent, target state: Installed, client
id: WindowsUpdateAgent
I assume that 'HyperV' refers to Hyper-V which, from what I can gather, shouldn't apply to my Windows Home computer. Entering 'HyperV' in the Update Catalog's search box fails, but 'Hyper-V' results in a number of entries, none of which are clear to me
and I don't want to make matters worse by trying to install the wrong thing!.
Can anyone shed any light on this please?

 

Windows 10 Installation Error 0x800f0831

I created a Windows 10 ISO and attempted to do a clean install. I got an error message, installation not completed, returned to earlier settings. In the System app, under Upgrades, under update history, got the Error message, 0x800f0831. Any ideas?