Windows 10: ?update windows, lost audio

on friday 2/21/20 there was an update to my hp pro book 650 computer os, version 1909 os build 18363.657, since that time i have lost audio, ran troubleshooter which keeps telling me to plug in hdmi cable. somewhere over last couple days i've tried various remedy's but no avail. i also came across information that does not apply to my computer or least i do not think so. the story goes like this, i live an apartment complex, neighbor 2 doors down offers her wifi service and her password, i reluctantly accept because i'm using craigslist to post for sale items,check my e-mail, watch commie tube. this download happens and somewhere in my computer i come across a damien firestick and samsung tv listed in my build specs. i researched fire stick and put hdmi from my audio problem together to realize i need help solving this issue.


file:///C:/Users/ProBook%20650%20G1/Documents/FeedbackHub/%7B8d284fea-c319-41db-b01a-11a65e92e029%7D/%7B8d284fea-c319-41db-b01a-11a65e92e029%7D_132267865334393585/file_2_temp_DiagOutputDir_ddodiag_xml/ddodiag.xml#


i am not sure if above information is helpful, but i figured it might help resolve issue. in device manager there are no speakers or audio outputs listed. please help i can not afford to throw my laptop against the wall in frustration again.

:)

 

lost Sound Audio after upgrade to Windows 10

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below and see if it helps.

Method 1: Type “windows updates” in the search bar and press Check for updates option. If updates are remaining, kindly install all of remaining windows updates.

Method 2: If this doesn’t help I would recommend you try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

• 
  Press Windows key + X key and click Device Manager.
  
• 
  Expand the Sound, Video and game controllers.
  
• 
  Right-click on the Sound card and click on Update driver software.
  
• 
  Restart the computer and check.
  

Method 3:Try Uninstalling and then reinstalling the Sound drivers. Follow the steps below

• 
  Press Windows key + R, type “devmgmt.msc” in the run prompt.
  
• 
  Expand the Sound, video and game controllers, right-click the sound card, click uninstall.
  
• 
  Restart the computer, let Windows detect the driver and install by itself.
  
• 
  Manually download the latest drivers by going to the manufacturers Website.
  

Hope this helps. Please respond for further queries.

Regards,

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

lost Volume windows 10

Hi Stevejones,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

To guide you in right direction we want to know:

• What is the make and model of your computer?

I suggest you to follow the methods below and check if this helps:

Method 1:

Run built-in audio troubleshooter and check. Refer to the steps:

• 
  Press Windows Key + X.
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Playing audio to run the troubleshooter.
  

Method 2: Uninstall and re-install the Audio drivers.

Step 1: I suggest you to uninstall the Audio drivers and then install them.

Follow these steps to uninstall the Audio drivers.

• Press Windows key + X and select
  Device Manager.
• Search for Audio Device and expand it.
• Right click on the driver and select Uninstall.

Step 2: I suggest you to install the Audio drivers, go to the manufacturer’s website to download the audio drivers for your laptop and then install them.

Method 3: You can try installing the drivers in compatibility mode and check if it helps:

• Press the ‘Windows key on the keyboard.
• Type compatibility in the search box and then press
  enter.
• Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.
• Select the drivers and install.

Also refer: How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Keep us posted if you face any issues on windows in future. We will be glad to help you.