Windows 10: Updated SurfaceBook 2 and now Bitlocker Recovery Code is needed

Hi,

I've read most everything about this problem and have tried all the suggestions so far and none seem to work. I ran updates a couple of days ago to my SurfaceBook 2 and now get a blue screen asking me to input a bitlocker recovery key. As others, I have never heard of bitlocker before and have not set it up. When I go to address to get my recovery key, it says I have no key. Bitlocker is turned off. My IT department doesn't use it so they have not assigned a key. I've even tried going into the command line (per some other suggestions) to see if I can recover any keys there or turn bitlocker off -- no success. This is clearly a MS update and I have a Microsoft computer (so no blaming it on Dell or another company). Any suggestions or fixes? MS want $499 to talk to someone about this (LOL!).

thanks,
M

:)

 

recovery bitlocker blue screen

Hi Rick,

Please follow the suggestions below and check if you are able to boot to your desktop.

• Places to look for your BitLocker key:
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.

• Or ask someone for help:
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key

Hope this helps in resolving the bitlocker recovery keys. Keep us posted on the bitlocker recovery key issues. We are happy to help!

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

bitlocker key id recovery

Hi Jessen P

Thank you very much for your advice.

I did follow your suggestion but I can't get recovery key.

I got the below message.

You don't have any BitLocker recovery keys in your Microsoft account.

Next Step, What should I do?