Windows 10: Updated to Windows 1903 and have lost some folders and files

Discus and support Updated to Windows 1903 and have lost some folders and files in Windows 10 Support to solve the problem; Hi Guys, My machine updated without my permission to windows 1903 this morning I tried to undo this by reverting back to previous but I was told... Discussion in 'Windows 10 Support' started by metamorph, May 10, 2020.

  1. metamorph Win User

    Updated to Windows 1903 and have lost some folders and files


    Hi Guys, My machine updated without my permission to windows 1903 this morning I tried to undo this by reverting back to previous but I was told because its more than 10 days I cant. Mad as it was only 5 min (it was disabled)

    Anyway I got the new blue screen and taskbar with nothing on it (none of my previous icons). I had 5 folders on my desktop with various files and folders etc. They were missing. So I went to filemanager - users,then profile and in a temp folder I found the 5 folders. I moved these back to the desktop. (new desktop with light blue screen)

    I rebooted and the computer booted in to my old desktop with my wallpaper with the taskbar with all my old icons etc, but the 5 FOLDERS that I had moved were missing.

    I cant find them anywhere and they have all my work etc.

    I am angry and feeling that I have lost all my important work

    Would appreciate any help

    David

    :)
     
    metamorph, May 10, 2020
    #1
  2. Xylee Del Win User

    Lost folders on Update

    Hi,

    There are ways to recover some missing files on Windows 10. For us to help you recover them, we'd like to ask a few things. Kindly answer the following:

    • Are you using an Administator account to search for the missing folders/files?
    • Are you able to find the missing files/folders using Search?
    • What specific files/folders are missing?

    Meanwhile, as an initial troubleshooting, we suggest that you check this
    article
    and follow the troubleshooting steps given.

    We'll be waiting for your response.
     
    Xylee Del, May 10, 2020
    #2
  3. AsRock Win User
    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, May 10, 2020
    #3
  4. Updated to Windows 1903 and have lost some folders and files

    Files lost after Automatic Repair

    Hi,

    We understand the issue you are facing and will assist you.

    I suggest you to refer the link provided below and check if it helps.

    The files & folders from the previous operating system after the upgrade to Windows 10 might have been saved in the
    windows.old folder. Check if the lost files and folders are present in
    windows.old folder by following the steps below:



    Step 1: Using Cortana




    • Press Windows icon key on the keyboard and type
      windows.old in the search box.

    • Select the search result which shows folder and drive location of the program.

    • Follow the file/folder path to check the contents of the same.


    Step 2: Using Windows explorer




    • Press Windows logo + E keys on the keyboard to open Windows Explorer.

    • Click on This PC option from the left side panel of the window.

    • Type windows.old in the Search This PC
      box located at the top right corner of the window.

    • Follow the file/folder path to check the contents of the same.


    Refer to the link below on Find lost files after the update to Windows 10 and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/find-lost-files-after-the-update-to-windows-10



    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, May 10, 2020
    #4
Thema:

Updated to Windows 1903 and have lost some folders and files

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