Windows 10: Updated Windows 8.1 to 10 and now unable to download Brother iPrint&Scan software

Discus and support Updated Windows 8.1 to 10 and now unable to download Brother iPrint&Scan software in Windows 10 Gaming to solve the problem; Recently I updated my Windows 8.1 to Windows 10. With Windows 8.1 I had installed the Brother iPrint&Scan software and it functioned perfectly. With... Discussion in 'Windows 10 Gaming' started by Yvonne44, Sep 9, 2024.

  1. YVONNE44
    Yvonne44 Win User

    Updated Windows 8.1 to 10 and now unable to download Brother iPrint&Scan software


    Recently I updated my Windows 8.1 to Windows 10. With Windows 8.1 I had installed the Brother iPrint&Scan software and it functioned perfectly. With Windows 10 however, I am unable to install the software even logged in as administrator. The error message I get is:Brother iPrint&Scan SetupService ‘Brother Workflow Application Controller’WorkflowAppControl failed to start. Verify that you have sufficient privileges to start system services.Retry or Cancel When I click retry the message comes back immediately. I also tried to download and reinstall a couple more times without succ

    :)
     
    Yvonne44, Sep 9, 2024
    #1
  2. CHJOHANS
    chjohans Win User

    Application crash - Brother iPrint & Scan

    Just bought and installed a new Brother multi-function printer to replace a broken Canon printer. Installed the full and updated package from their website and the printer is working fine. The scanning function works as well.

    But when I install the bundled software "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this application will not start. The process just terminates, and I find the following in Event Viewer:

    Event 1026, .NET Runtime

    Application: Brother iPrint&Scan.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.IO.DirectoryNotFoundException

    at System.IO.__Error.WinIOError(Int32, System.String)

    at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)

    at System.IO.DirectoryInfo.Create()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b __0()

    at System.Threading.Tasks.Task.InnerInvoke()

    at System.Threading.Tasks.Task.Execute()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

    at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()


    Exception Info: System.AggregateException

    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()

    at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)

    at System.Windows.Application.<.ctor>b__1_0(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.DispatcherOperation.InvokeImpl()

    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

    at System.Windows.Threading.DispatcherOperation.Invoke()

    at System.Windows.Threading.Dispatcher.ProcessQueue()

    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Application.RunDispatcher(System.Object)

    at System.Windows.Application.RunInternal(System.Windows.Window)

    at System.Windows.Application.Run(System.Windows.Window)

    at Rodem.UI.Wpf.App.Main()


    Event 1000, Application Error
    Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab
    Exception code: 0xe0434352
    Fault offset: 0x00113522
    Faulting process id: 0x1eb0
    Faulting application start time: 0x01d58ea92f1d9c51
    Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d
    Faulting package full name:
    Faulting package-relative application ID:
    Brother's tech support is useless and all they can suggest is to reinstall Windows 10, which I'm not gonna do.

    Does anyone have any suggestion re what could be wrong and how to solve this?
     
    chjohans, Sep 9, 2024
    #2
  3. CHJOHANS
    chjohans Win User
    Application crash - Brother iPrint & Scan

    Just bought and installed a new Brother multi-function printer tro replace a broken Canon printer. Installed the drivers and the printer is working fine. The scanned function works as well.

    But when I install "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this software will not start. The process just terminates, and I find the following in Event Viewer:

    Event 1026, .NET Runtime

    Application: Brother iPrint&Scan.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.IO.DirectoryNotFoundException

    at System.IO.__Error.WinIOError(Int32, System.String)

    at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)

    at System.IO.DirectoryInfo.Create()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b__0()

    at System.Threading.Tasks.Task.InnerInvoke()

    at System.Threading.Tasks.Task.Execute()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()

    Exception Info: System.AggregateException

    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()

    at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)

    at System.Windows.Application.<.ctor>b__1_0(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.DispatcherOperation.InvokeImpl()

    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

    at System.Windows.Threading.DispatcherOperation.Invoke()

    at System.Windows.Threading.Dispatcher.ProcessQueue()

    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Application.RunDispatcher(System.Object)

    at System.Windows.Application.RunInternal(System.Windows.Window)

    at System.Windows.Application.Run(System.Windows.Window)

    at Rodem.UI.Wpf.App.Main()

    Event 1000, Application Error

    Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9

    Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab

    Exception code: 0xe0434352

    Fault offset: 0x00113522

    Faulting process id: 0x1eb0

    Faulting application start time: 0x01d58ea92f1d9c51

    Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d

    Faulting package full name:

    Faulting package-relative application ID:

    Brother's tech support is useless and all they can suggest is to reinstall Windows 10, which I'm not gonna do.

    Does anyone have any suggestion re what could be wrong and how to solve this?
     
    chjohans, Sep 9, 2024
    #3
  4. CHJOHANS
    chjohans Win User

    Updated Windows 8.1 to 10 and now unable to download Brother iPrint&Scan software

    Application crash - Brother iPrint & Scan

    Just bought and installed a new Brother multi-function printer tro replace a broken Canon printer. Installed the drivers and the printer is working fine. The scanned function works as well.

    But when I install "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this software will not start. The process just terminates, and I find the following in Event Viewer:

    Event 1026, .NET Runtime

    Application: Brother iPrint&Scan.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.IO.DirectoryNotFoundException

    at System.IO.__Error.WinIOError(Int32, System.String)

    at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)

    at System.IO.DirectoryInfo.Create()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b__0()

    at System.Threading.Tasks.Task.InnerInvoke()

    at System.Threading.Tasks.Task.Execute()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

    at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()

    Exception Info: System.AggregateException

    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)

    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()

    at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)

    at System.Windows.Application.<.ctor>b__1_0(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.DispatcherOperation.InvokeImpl()

    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

    at System.Windows.Threading.DispatcherOperation.Invoke()

    at System.Windows.Threading.Dispatcher.ProcessQueue()

    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

    at System.Windows.Application.RunDispatcher(System.Object)

    at System.Windows.Application.RunInternal(System.Windows.Window)

    at System.Windows.Application.Run(System.Windows.Window)

    at Rodem.UI.Wpf.App.Main()

    Event 1000, Application Error
    Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab
    Exception code: 0xe0434352
    Fault offset: 0x00113522
    Faulting process id: 0x1eb0
    Faulting application start time: 0x01d58ea92f1d9c51
    Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d
    Faulting package full name:
    Faulting package-relative application ID:
    Brother's tech support is useless and all they can suggest is to reinstall Windows 10, which I'm not gonna do.

    Does anyone have any suggestion re what could be wrong and how to solve this?
     
    chjohans, Sep 9, 2024
    #4
Thema:

Updated Windows 8.1 to 10 and now unable to download Brother iPrint&Scan software

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