Windows 10: Updated Xbox One remote with latest firmware and now my controllers don't work on my pc.

My Bluetooth Adapter and my usb c cords don't get recognized by my pc to be usable or to be rolled back. 1. Power cycling the controller doesn't work!2. Can't rollback the firmware if its not recognized.3. I now have 2 controllers I can't use, will Microsoft compensate me for breaking my controllers due to poor software code!???

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox series x/s controller connected to PC via Bluetooth but not working

The new Xbox series x/s controller is successfully connected to windows 10 PC via Bluetooth. the device is showing connected in Bluetooth settings but it is not being recognized in games. Also, it is not being recognized in the Xbox accessories app.

When connected via USB cable it is working and I was able to download the latest drivers and firmware from the Xbox accessories app.

• I have made sure I have all the latest updates (Windows 10, Version20H2)
• updated xbox controller firmware through usb connection (Firmware version 5.5.2641.0)
• used Bluetooth troubleshooter
• Disconnected, removed, re-paired, and restarted PC and Xbox controller multiple times.
• tried updating drivers from device manager but the drivers were already up to date
• I have Bluetooth keyboard and headphones that are connected to the same PC, they work flawlessly (made sure I had only 1 connection at a time)

 

Xbox One Controller - Bluetooth audio broken After firmware update

Yesterday I bought a Xbox One controller to be used on my PC with Windows 10; the first installation went smoothly the controller was fine via bluetooth and Remote Bluetooth audio headphones worked. Then I installed Xbox rotola app following microsoft's
procedure and updated the controller firmware: update completed successfully, the controller still works but not the audio via Bluetooth; Windows 10 recognizes it as a controller but do not see the audio remote hardware via Bluetooth; if I connect The controller
via cable audio works, the problem is only via bluetooth; i guess it is not the controller but a driver / firmware issue. I also read on Amazon that other users have encountered the same problem.

I have already contacted by chat Xbox and Windows Support and they opened practice 1361214831. With them we followed the basic troubleshooting procedures without success. They suggested I write here to get a return from Microsoft as soon as the issue is resolved.

The controller is great, i hope Microsoft will fix this firmware issue...