Windows 10: Updates from WSUS failing to download to clients

Discus and support Updates from WSUS failing to download to clients in Windows 10 Installation and Upgrade to solve the problem; Hi all, I'm having issues with WSUS where clients are failing to download updates from the WSUS server. I'm not sure why because WSUS is set up... Discussion in 'Windows 10 Installation and Upgrade' started by Callum Woodward TS, May 21, 2020 at 5:22 AM.

  1. Updates from WSUS failing to download to clients


    Hi all,


    I'm having issues with WSUS where clients are failing to download updates from the WSUS server.

    I'm not sure why because WSUS is set up correctly.


    Updates from WSUS failing to download to clients 4b82600c-4fdb-46be-9351-51af02e6e144?upload=true.png

    If I take one computer for example:
    It is currently running Windows 10 Pro 10.0 18362/1903 and I'm trying to get it and all the computers on our domain to upgrade to 1909.

    These are the updates it's failing on:
    Updates from WSUS failing to download to clients 762c4211-f674-47cb-aa8d-531c9dc9e0d2?upload=true.png

    The reason it failed is vague. "Error: Download failed."


    I went onto the computer and ran the PS cmdlet Get-WindowsUpdateLog and returned a lot of complicated stuff I can't even comprehend.

    3/4 the way down it shows:


    2020/05/21 03:31:10.5827657 4628 2708 DownloadManager *FAILED* [80004001] Method failed [CAgentDownloadManager::CanRetryWithDifferentCDNForError:24392]
    2020/05/21 03:31:10.5827927 4628 2708 DownloadManager DO job {A49B6D01-2BAF-4218-9DEF-6DA41FFAC720} failed, updateId = 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200, hr = 0x80D02002. File URL = http://backup.core.thinking-


    software.com:8530/Content/23/9FE4251BF328856081F03B75C6B205D5D3697C23.exe, local path = C:\windows\SoftwareDistribution\Download\09cd6001fe15d8e7b70cf6c88ab5b7e3\9fe4251bf328856081f03b75c6b205d5d3697c23, The response headers = HTTP/1.1 500 Internal Server Error Date: Thu, 21 May 2020 02:27:21 GMT Content-Length: 0 Server: Microsoft-IIS/8.5 X-Powered-By: ASP.NET


    2020/05/21 03:31:10.5829912 4628 2708 DownloadManager Progress failure bytes total = 560757576, bytes transferred = 0



    2020/05/21 03:31:10.5847391 4628 2708 DownloadManager Setting DO job A49B6D01-2BAF-4218-9DEF-6DA41FFAC720 as the last job for update 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200



    2020/05/21 03:31:10.6017196 4628 2708 DownloadManager File from http://backup.core.thinking-software.com:8530/Content/23/9FE4251BF328856081F03B75C6B205D5D3697C23.exe to C:\windows\SoftwareDistribution\Download\09cd6001fe15d8e7b70cf6c88ab5b7e3\9fe4251bf328856081f03b75c6b205d5d3697c23 was not downloaded.



    2020/05/21 03:31:10.6025274 4628 2708 DownloadManager *FAILED* [80D02002] Error occurred while downloading update 09ADFA20-536F-4CEA-99F8-B4FD5E8E45F7.200; notifying dependent calls.



    2020/05/21 03:31:10.6069884 4628 2972 DownloadManager Queueing update F50916BA-22CB-4A9D-8825-9D31929743FB.203 for download handler request generation.



    The above error message is shown twice. The above error is for the 1903 update and the second one which I haven't pasted in is for the SSMS 18.5 update.

    Some updates are getting through to other computers and are successfully installing but then there is a handful which is erroring like this.

    Is there some sort of limit of how big the update has to be and then the connection is failing/timing out?


    All I am trying to do is update all of our computers to Windows 10 1909.


    I'm not sure what could be causing this? Any thoughts?

    :)
     
    Callum Woodward TS, May 21, 2020 at 5:22 AM
    #1

  2. WSUS clients are not able to get an updates. WSUS is reporting different version of client.

    Hello guys,

    We have issues across our company that 1709 users with Windows 10 are not getting updates from our WSUS server (2012 R2).

    We tried known hot fixes such as deleting SoftwareDistribution folder, forcing service to stop and run again, manually find updates, restarting clients, restarting WSUS, downloading all avaiable updates
    for WSUS, run diag tool downloaded from Microsoft on clients but nothing helps.

    We are also tried to run new 2016 WSUS server but situation did not changed. I think maybe problem is in client version 1709?

    Windows 10 1709 (16299.309) (WSUS is reporting 10.0.16299.248)

    Windows 2016 (14393.2125)

    We have around 150 clients with this issue.

    Issues:

    1. WSUS server is reporting that clients need updates but clients are not getting any.

    2. Some clients are not reporting back but they are reachable. (F.E. Last report 25.2.2018)

    3. When we are connected remotely to client PC and run WU manually, WU is telling us that PC has all needed updates and none are available.

    4. We can see different version in WSUS than client's version really is (agent version - maybe this is the issue?)

    I hope my description is enough, I saw many forums / users / companies are dealing with same issue but there is not a fix for this yet and also I did not saw a thread on Microsoft about this exact problem
    yet. I am already googling this for 3 days...

    Thanks for answering,

    Best regards

    Ondrej
     
    Rudek Ondřej, May 21, 2020 at 5:23 AM
    #2
  3. MikeV5 Win User
    WSUS clients are not able to get an updates. WSUS is reporting different version of client.

    Tried moving all into Win7SP1 and same error.

    The log file shows the same error and wording.

    Another note, my SCCM is also failing to get its update which comes from my WSUS.

    However, all the clients machines that are not service pack 1 work fine.

    Any client that is service pack 1 fails.
     
  4. MikeV5 Win User

    Updates from WSUS failing to download to clients

    WSUS clients are not able to get an updates. WSUS is reporting different version of client.

    Just noticed that:

    Any clients that have quit reporting and failed to play nice with WSUS have both of these security rollups:

    KB4093108

    KB4093118

    The clients that work fine do not have the above patches installed. It is the same regardless if they are Win-7, Win2008 server, or Win-10.

    My WSUS server only serves up about 69 clients and 23 of them started experiencing the issue around the same time that the above patches were installed. Being that they are roll-ups, they can't be uninstalled.

    Not a happy camper with MS and WSUS right now.
     
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Updates from WSUS failing to download to clients

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