Windows 10: Updating outlook credentials

I have received emails from Microsoft (almost daily) say Please update for credentials for the account *** Email address is removed for privacy ***.


I followed the directions as best I could, but cannot seem to resolve the issue.

Has someone had this experience had success?

:)

 

update credentials to receive mail from Microsoft Outlook

Hi,

Changes in the Outlook configuration settings may cause this issue. For us to better assist you, we'd like to ask the following:

• Which Outlook version are you using? Click this link for the steps to find out.
  
• When did the issue begin?

Since you're unable to install the latest update, you can work around this issue by removing all previously saved credentials. To remove stored credentials and force Outlook to use your Windows desktop credentials, follow these steps.

• Click Start, click Control Panel, and then click
  Credential Manager. (Note: If
  View by is set to Category, click
  User Accounts first, and then click Credential
  Manager.)
• Locate the set of credentials that has Outlook in the name.
• Click the name to expand the set of credentials, and then click Remove
  from Vault.
• Repeat step 3 for any additional sets of credentials that have the word
  Outlook in the name.

Let us know if you need further assistance.

 

Microsoft Outlook Windows Security Pop Up Box

Hi Kimberly,

There is a possibility that the stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable the Remember my credentials option.

For us to isolate this issue, we suggest that you remove all previously saved credentials. To remove stored credentials and force Outlook to use your Windows desktop credentials, follow these steps:

• Click Start, click Control Panel, and then click Credential Manager.
  
  Note If View by is set to Category, click User Accounts first, and then click Credential Manager
  
  
• Locate the set of credentials that has Outlook in the name.
• Click the name to expand the set of credentials, and then click Remove from Vault.
• Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.

Let us know the details so we could further help.

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.