Windows 10: Updating Windows 10

Hi

I am getting an error message 0x8007007e

I have googled and tried many suggestions - all to no avail

I bought my machine second-hand

On looking at the current version I find I have:-
Edition windows 10 Pro
Version 1607
OS Build 14393.1593

This seems to suggest that the machine has not updated for quite a while

Can anybody help me bring the Windows 10 version up to 1709 ?

Bob M

:)

 

Windows 10 Unexpected shutdown on start up

OK, so i figured it out myself

Found the logfile in "C:\Windows\Minidump".

You need the Windows Development Kit to open it and a bit of googling to understand it.

Found out that a Daemon driver caused an error. Removed Daemon but this didn't solve it. (ps: Daemon itself worked normally).

I let hibernate my computer again and found another error with sptd2.sys: SCSI Pass Through Direct layer

More google and ended up on the duplexsecure site. Downloaded the W10 version and voila: problem fixed.

For the Windows support team: It would be really helpfull if you could pass problems to a more skilled helpdesk who can do more than proposing the standard solutions in case those won't work.

Cheers

 

Windows 10 Unexpected shutdown on start up

OK, so I also found out that this occurs when sleepmode (for me after 3 hours) changes into hibernate mode.

Seems like the going into hibernate and/or starting up from HIbernate results in a shutdown. In safeboot it works perfectly.

Anyone any idea how I can figure out where it goes wrong. Is there a way to log this (I couldn't find it in bootlog)

 

Hello Bob, and welcome to Ten Forums. *Smile

If you haven't already, you might see if you may be able to use the "Windows 10 Update Assistant" to update to the latest version of Windows 10.

*Arrow Update to Latest Version of Windows 10 using Update Assistant Windows 10 Tutorials

 

Thanks

Have tried that and many other suggestions

To date nothing works

Bob M

 

In that case, you should be able to clean install the latest version of Windows 10 if you like.

You would download the latest Windows 10 ISO file, create a bootable USB from the ISO file, boot from the USB, and clean install.


Clean Install Windows 10 Windows 10 Tutorials

Download Windows 10 ISO File Windows 10 Tutorials

Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials

 

Thank you..........

I shall attempt to use this approach *Smile

Bob M

 

Hi again

I have now tried the latest suggestion but that failed as well..................

Is there any other approach I can try?

Bob M

 

Hello Bob, *Smile

What happened when you tried to do a clean install at boot?

Any error messages?

 

Hi

It starts installing Windows 10 - got up to about 25% and then I get a small white window headed Windows 10 Setup
and the message " Windows 10 installation has failed"

That's it

Bob M

 

Just to verify, did you boot from a Windows 10 installation USB to perform a clean install from?

If so, then you might run SeaTools on your hard drive just to rule out any possible issues with it.

*Arrow https://www.seagate.com/support/downloads/seatools/

 

yes - I tried a clean install from a bootable USB stick

I downloaded SeaTools for Windows but no drives appear after a scan ?

I should mention that the machine I have is a HP TouchSmart 9100

Bob M

 

Have you already tried to manually download and install the latest KB4074588 update below for build 16299.248?

Cumulative Update KB4074588 Windows 10 v1709 Build 16299.248 - Feb. 13 - Windows 10 Forums

If you have a 3rd party AV program install, you might see if temporarily disabling it may help if it's interfering.

 

no 3rd party AV program *Smile

I downloaded KB4074588 MSU for Windows 10 v1709 64-bit(x64) - 686.6 MB

and I got a message

Windows Update Standalone Installer

The update is not applicable to your computer ???

Am I doing something wrong ?

Bob M

 

As an experiment, let's see if you're at least able to manually update to the latest 14393.2097 build for your version 1607.

*Arrow Cumulative Update KB4077525 Windows 10 v1607 Build 14393.2097 Feb. 22 - Windows 10 Forums