Windows 10: Upgrade Solitaire Collection to PREMIUM user

Discus and support Upgrade Solitaire Collection to PREMIUM user in Windows 10 Gaming to solve the problem; doesn't work for me. Any suggestions? Tried with PayPal or direct using my accounts . Received always error . We’re having trouble processing your... Discussion in 'Windows 10 Gaming' started by AdrianGherghescu, Sep 2, 2019.

  1. Upgrade Solitaire Collection to PREMIUM user


    doesn't work for me. Any suggestions? Tried with PayPal or direct using my accounts . Received always error .

    We’re having trouble processing your payment and we’d like to get it sorted out.
    Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out.
    TaWyiuIBa06bwsJt.9.2.1.12.10
    2019/09/02 - 09:01:38 UTC


    :)
     
    AdrianGherghescu, Sep 2, 2019
    #1

  2. Microsoft Solitaire Collection Premium Edition?

    My Microsoft Solitaire Collection Premium Edition has quit loading. Any suggestions? I am a computer idiot.
     
    Sue Hesser, Sep 2, 2019
    #2
  3. Esau79936 Win User
    Microsoft Solitaire Collection Premium

    Recently, I had a computer with Windows 10 Pro and Microsoft Solitaire Collection on it that would not let me upgrade to Premium. Every time I clicked on the $1.99 button to upgrade to premium, it would tell me to reinstall Microsoft Solitaire Collection
    from the store. Yes, we reinstalled from the store multiple times without any success.

    So... We created a secondary logon to the machine for Windows. Once the new account was created in Windows, we started up Microsoft Solitaire Collection and logged into the original XBox account that we wanted to upgrade to Premium. Solitaire popped up the
    screen with the prices and we clicked on $1.99 and it finally took! YAY! Or so we thought. The new Windows account now has a premium copy of Microsoft Solitaire Collection. The original account on Windows also has Microsoft Solitaire Collection and uses the
    same xBox Live account. But the problem is that the new account on Windows is the only one that accepts the premium upgrade. The original account on Windows with Solitaire is refusing to accept the premium upgrade. I don't want to run two Windows accounts
    for a stupid game and I don't want to have to move all of my files over to the new account. Did I do something wrong? Please don't tell me that I just wasted $1.99 plus the $1.00 hold on my card...? Upgrade Solitaire Collection to PREMIUM user :(

    FOUND THE PROBLEM: Alright. The first account used one hotmail login and the second account used another hotmail login for Windows. The $1.99 went to the secondary hotmail account instead of the xBox Live account. Upgrade Solitaire Collection to PREMIUM user :( Is there anyway to move the premium status
    between accounts?
     
    Esau79936, Sep 2, 2019
    #3
  4. Upgrade Solitaire Collection to PREMIUM user

    Cannot upgrade Solitaire Collection on Windows 10 to premium version

    I was able to fix this following an adaptation of what Hitomajiri posted. I, too, noticed the "Restoring User Data" step and wondered if that was causing issues,
    so I uninstalled the app and tried to get it back to as new as possible.

    • Uninstall the solitaire app and close the store. I would reboot for safe measure, but I found it not necessary in most cases.
    • In Windows Search, type WSReset, then right click on the WSReset app and click "Run as Administrator. This will reset the Windows Store cache and open the store app when it's completed. You can also open Command Prompt/Powershell as Administrator and simply
      type WSReset to achieve the same effect.
    • In the store, search for and install the Microsoft Solitaire collection. DO NOT RUN SOLITAIRE YET!
    • Open the Settings app, then click on System, then the Apps and Features menu. Search for Microsoft Solitaire Collection, then click Advanced Options under the name.
    • Click the Reset button.
    • Run Solitaire and attempt to upgrade to Premium - you should set!

    If those steps don't work, you very well may need to start at step 1, but restart instead. I have seen the App Troubleshooter fail the cache clearing step, to which we would restart the machine and it would be fine afterwards.

    Hope this helps someone - I have been applying this fix for multiple people without any issues. This issue tends to happen after one of the cumulative updates, so I have been dealing with it since the start of Windows 8.
     
    PeterP_2015, Sep 2, 2019
    #4
Thema:

Upgrade Solitaire Collection to PREMIUM user

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