Windows 10: Upgraded to new iPhone and lost every account (dozens) in my authenticator app. Really need...

Discus and support Upgraded to new iPhone and lost every account (dozens) in my authenticator app. Really need... in Windows 10 Installation and Upgrade to solve the problem; Just as the title says, I upgraded to an iPhone 11 Pro Max today and after restoring from my last backup, I started logging in to several of my... Discussion in 'Windows 10 Installation and Upgrade' started by EXpoZuR563f6a34-4bdb-4826, Sep 21, 2019.

  1. Upgraded to new iPhone and lost every account (dozens) in my authenticator app. Really need...


    Just as the title says, I upgraded to an iPhone 11 Pro Max today and after restoring from my last backup, I started logging in to several of my accounts. I didn't get very far until I was asked to confirm my identity with an authenticator code. I opened my app like I have a million times before and there is nothing there. I try to click "Begin Recovery" but see the message that I don't have any recoveries with my Apple ID. I have no idea what to do. I am locked out of dozens of accounts right now because they're all requesting me to give them an authenticator code that I no longer have. I'm in desperate need of help. I've been navigating the maze that is Microsoft support to finally give up on any 1 on 1 help. This is my last shot, please help!

    :)
     
    EXpoZuR563f6a34-4bdb-4826, Sep 21, 2019
    #1
  2. poit57 Win User

    Microsoft Account authentication

    After more research, I have found my answer. It looks like the issue was that Microsoft released a new Microsoft Authenticator app with the features first introduced in Microsoft Authenticator Beta. The new app received a prompt to approve access to my Microsoft
    Account when signing on from a new PC, though I find it strange that the beta app wasn't directly upgraded to the new version of the app.

    Microsoft now has three 2 step authentication apps available in the store for Windows 10 Mobile:

    • Authenticator - original app from Windows Phone 8
    • Microsoft Authenticator Beta - originally released to Windows 10 users when Windows 10 Mobile was only available on the Windows Insider program.
    • Microsoft Authenticator - the official Windows 10 app no longer in beta
     
    poit57, Sep 21, 2019
    #2
  3. Microsoft Account set to use 2 Factor Authentication & Authentication Phone App but it doesn't prompt for authentication when signing in to my Windows 10 PC locally or remotely (via RDP).

    OK I created a 2nd Microsoft account and setup the Authentication App on an old phone I had lying around for 2-factor authentication.

    Step 1

    I logged into this website with that account and it prompted me with the Authentication App so 2 factor is setup correctly on the NEW Microsoft Account.

    Step 2

    I logged in on my Windows 10 PC with that NEW account and it also DOES NOT PROMPT for 2-Factor Authentication.

    I tried to log in via RDP and, again, it DOES NOT PROMPT for 2-Factor.

    My question remains unanswered.
     
    TylerMason, Sep 21, 2019
    #3
  4. Brink Win User

    Upgraded to new iPhone and lost every account (dozens) in my authenticator app. Really need...

    Microsoft Authenticator – Coming August 15th 2016


    Tweet



    — Twitter API (@User) View on Twiiter[/quote]

     
    Brink, Sep 21, 2019
    #4
Thema:

Upgraded to new iPhone and lost every account (dozens) in my authenticator app. Really need...

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