Windows 10: Upgrading from W7 to W10 stops then grey screen....HELP!!

Discus and support Upgrading from W7 to W10 stops then grey screen....HELP!! in Windows 10 Installation and Upgrade to solve the problem; Started the update on my dell Inspiron. It said everything was compatible. This install started then all I got was the Windows 10 icon with the... Discussion in 'Windows 10 Installation and Upgrade' started by Richksales, Jun 23, 2016.

  1. RICHKSALES
    Richksales Win User

    Upgrading from W7 to W10 stops then grey screen....HELP!!


    Started the update on my dell Inspiron. It said everything was compatible. This install started then all I got was the Windows 10 icon with the spinning circle then the grey screen. Can't do anything from there went into safe mode and can do nothing can't reset to former os nothing. Can someone direct me to a MS site or help me before I trash the laptop.

    :)
     
    Richksales, Jun 23, 2016
    #1
  2. ARMANDOBRONS
    ArmandoBrons Win User

    Cannot upgrade from W7 to W10

    When trying to upgrade from W7 to W10 I get the error 80072F78 and it stops the upgrading. What should I do?
     
    ArmandoBrons, Jun 23, 2016
    #2
  3. RICKTEWELL
    RickTewell Win User
    Windows 10 upgrade - black screen

    Original title: Windows 10 upgrade

    While upgrading from w7 to w10, computer hung up during one of the restarts. Waited for a day, tried to restart, now I have nothing but a black screen. No OS. Is there anything that can be done to recover w7, or continue upgrade of w10?

    Thanks Rick
     
    RickTewell, Jun 23, 2016
    #3
  4. SIMRICK
    simrick Win User

    Upgrading from W7 to W10 stops then grey screen....HELP!!

    Hi Richksales and welcome to Tenforums.
    Sorry to hear of your problems with the upgrade. Do you have your data backed up?
    I think you would be best with a clean install at this point. If you have access to a working computer, you can download the install media following this tutorial:
    USB Flash Drive - Create to Install Windows 10 - Windows 10 Forums

    If you need to copy your data off the drive first, you can boot to Kyhi's custom recovery media, open File Explorer and copy your files to another drive.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    It also has a program on there called ShowkeyPlus, which will help you grab your OS key code, if you don't have it. The W7 key can be used on a clean install to activate W10.

    Good luck and please ask if you have any questions.
     
    simrick, Jun 24, 2016
    #4
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Upgrading from W7 to W10 stops then grey screen....HELP!!

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