Windows 10: Upgrading Windows 7 using media creation tool

Hi
I am using the media creation tool to upgrade Windows 7 to 10. I have the licence for both.


Getting "there was a problem running preinstall.cmd scripts" error


Any help greatly appreciated

:)

 

Media Creation Tool


http://www.microsoft.com/en-us/softw...load/windows10

your link "EN-CA" My link "EN-US"

 

Problems upgrading to Windows 10 with the Media Creation Tool.

Hi Abel,

Thank you for posting the query on Microsoft Community. I am sorry to know that you are facing issues with Windows 10.

I do appreciate your efforts and time, and will assist you with the issue.

To guide you in the right direction, I need more information from the computer by answering the following questions:

• 
  What is the make and model of your computer?
  
• 
  Which operating system are you currently running on your computer?
  

• 
  Is you’re your anti-virus utility software disabled?
  

Your reply is very important for us to ensure a proper resolution.

Meanwhile I suggest you to try the steps provided below and
check if it helps.

Method 1

Perform a clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows
10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Clean Boot:


Notes

• 
  You must log on to the computer as an administrator to be able to perform a clean boot.
  
• 
  Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or
  experience the original behavior if the problem still exists.
  
• 
  If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to change the advanced
  boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
  

I suggest you to try the steps provided in the link below, in order to perform a clean boot on your computer.

https://support.microsoft.com/en-us/kb/929135

I also suggest you to refer to the link below for more information about downloading Media Creation Tool.

Windows 10 herunterladen

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

creation of windows 10 media

Hi Jithesh,



You might face this issue if the downloaded setup file is corrupted.

• Did you try to download the setup again?
• Did you try to upgrade through Windows Update?

First, I would suggest you to try updating through Windows Update and check if you are able to upgrade to Windows 10. If you are unable to upgrade through Windows Update, then I would suggest you to download the Windows 10 ISO again and save it locally
on the desktop and then try to run the upgrade.

Media creation tool

Windows 10 herunterladen



Let us know the results.