Windows 10: URGENT HELP NEEDED!! - Surface Pro 7 Cumulative Update KB5001330 Error & Issues

Hi


3 days ago, this new 'cumulative' update showed up in my Windows updates, I tried to install it, it got to 100% and said I don't have the correct files pictured below


From then, I googled the error code and updated all my drivers, I even came to the point where I had to reset my whole Surface device, because the performance had dropped, game FPS has considerably dropped and everything was extremely laggy. I have 0 viruses or malware, I have run the scan lots.


The reset was successful, but didn't cure the lag, and to this day, I am with no animations and every time I open an application I experience lots amounts of lag and delay - which didn't happen before. I used Driver Easy to update my drivers, I also tried to hide the cumulative update for 20H2 using the show and hide utility, it worked but then a day later today it has appeared again and continually says failed - resulting in even more lag!


I've also run the Windows troubleshooter, as pictured below, and this didn't seem to fix any issues.


I honestly do not know where to go from here, my Surface Pro 7 is 4 months old, and this amount of lag shouldn't happen at all right now. I am concerned and really need advice of what to do - whether this is just my device, or is it a Windows issue?


Many thanks





:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

New Surface Pro 7 Drivers and Firmware for Windows 10 - October 21

Source: https://support.microsoft.com/en-us/...update-history