Windows 10: USB 3.0 doesnt show up in my device manager

For some reason, my computer has a USB 3.0 port which I am trying to use but for some reason it doesn't work at all, it doesn't even show up in my device manager, ive looked everywhere but cant find a fix, unless its not connected inside the pc I don't know what to do

:)

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

Connected USB cable - no action ,not visible in device manager


Hey, do the following
· Press Win Key + R to open run then type devmgmt.msc to open device manager.
· In device manager go to universal serial bus controllers. It will display a list of all USB devices. Plug and remove the device so as to find the USB device which is not working. Once you found device, right click and go to properties.
· In properties, go to details tab then in property option select device instance path. Now copy the value in notepad. It will be required in the next step.
· Now Press Win+R and type regedit in Run box
· Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\<Device Instance Path>\Device Parameters
(Device instance path is what you copied in notepad)
· In the device parameter check if EnhancedPowerManagementEnabled showing value 1. Double click on it and change the value to 0. Now Reboot.

 

external hard drive showing up in device management but not disk management

Hi,

I recently tried to use a brand new Seagate 2TB External HD, but it is not showing up. It initially showed up, but after I tried reformatting it to exFAT32, it disappeared from the disk management list.

I then tried:

• refreshing the disk management list,
• inserting into a different USB port,
• re-starting my computer, and
• uninstalling the device from device manager/letting it refresh,

I still can't see it. There is no yellow error in the USB controller list.

I'm on Windows 10.

Intel i5-3317U @ 1.7GHz

Any suggestions? Thanks!