Windows 10: USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903

Discus and support USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903 in Windows 10 Drivers and Hardware to solve the problem; Split from this thread. I have the same problem. I was running win 10 pro version 1809 without any problems. Windows updated my version to 1903 and... Discussion in 'Windows 10 Drivers and Hardware' started by ThomasTurgeon, Oct 22, 2019.

  1. USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903


    Split from this thread.​

    I have the same problem. I was running win 10 pro version 1809 without any problems. Windows updated my version to 1903 and now none of my USB flash drives work that worked before. They all still work in my old Win 7 PC too.

    :)
     
    ThomasTurgeon, Oct 22, 2019
    #1
  2. orod1989 Win User

    USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903

    Hi

    I have two external hard drive one of them is WD My Passport and another one is Samsung .

    after I updated all my PCs , Laptops and workstations (all of them are HP devices ) to newer windows 10 version 1902 &1903, I couldn't managed anything with my external HDDs event though these device were connected with USB 3.0 to computers as well as I
    can find out them in Control Panel-Devices & Printers as new connected devices but after one minutes the icons got warning that means "the mass storage device have problem" also you can see this warning on the target USB port on Control Panel-Devices . despite
    of hearing connect and disconnect beep devices are not get drive letter to show up in my computer window . the HDDs LED is static without any wick to develop correct installation , so it explain OS communication is weak and not correctly with this devices.

    I checked even computer disk management but no sign of any external devices there. of course I tried many options like updating bios, hardware driver update , USB port changing ,checked registry value of ports, download Western Digital My passport drivers,
    repair system files with specified software which users recommended in forums but none of them respond.

    the only method I can run my devices is I used a USB 2 cable convertor to sit between HDD and computer USB ports.

    on that time I understood if I connect directly HDDs to usb2 port or using usb2 cable convertor my issue will be solved.but it is only alternative method not a right solution .in view of the fact that my computers doesn't have usb2 ports expect on of my
    embedded PCs .

    I will be glad if give me a good solution or notify me that,it is an universal problem of the newest update or only of lack of some minor features .
     
    orod1989, Oct 22, 2019
    #2
  3. Static~Charge, Oct 22, 2019
    #3
  4. orod1989 Win User

    USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903

    USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903

    because I have many PCs I try everything separately.

    and of course I specially update bios, chipsets and all drivers one by one even by driver solution pack online.

    fortunately all my experience are test on new installation windows ISOs.

    it mean no antivirus or extra firewall not run.

    I contacted WD support and HP support too

    but no answer yet .

    I am guessing both WD My Passport and Windows 10 are not correctly mach by USB 3.0 ports.

    but with use USB 2 ports or USB 2 cable convertor the issue is ok.

    the most important PCs model which I use are :

    1.laptop model : HP ENVY Notebook - 15-k211ne

    2.All in one -HP Envy 23 : 23-m210qd

    3.All in one -HP Envy 27 : 27-a277d

    The exact external hard drive have problem with these PCs.
     
    orod1989, Oct 22, 2019
    #4
Thema:

USB 3.0 external hard drive can't mount after window 10 update to version 1902 & 1903

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