Windows 10: USB 3.0 External HDD connectivity issue

Discus and support USB 3.0 External HDD connectivity issue in Windows 10 Drivers and Hardware to solve the problem; Hey guys, I have an issue specific to my USB 3.0 ports, and its interaction with my external HDD(E-HDD). Whenever I plug in my USB 3.0 capable... Discussion in 'Windows 10 Drivers and Hardware' started by atr1, Jan 2, 2016.

  1. ATR1
    atr1 Win User

    USB 3.0 External HDD connectivity issue


    Hey guys,

    I have an issue specific to my USB 3.0 ports, and its interaction with my external HDD(E-HDD). Whenever I plug in my USB 3.0 capable E-HDD, the computer recognises the drive for a few seconds and then disconnects. This keeps happening while the the E-HDD is still plugged into the port, so it just keeps connecting and then disconnecting. There's hardly enough time to access the drive. The problem seems to be non-existent when I plug the device into the USB 2.0 port. My father has a similar E-HDD and has similar issues with this PC. I've looked high and low on the web for solutions. The ports are part of the motherboard and their drivers I assume come along with the Intel chipset drivers, which I updated but to no avail. I tried adjusting my power options; I disabled, 'USB selective suspend setting' which was also unsuccessful. I'm using an ASUS B-85 plus motherboard and my E-HDD is a WD My Passport 500GB. This E-HDD is accessible on my laptop via its 3.0 port. I think it is safe to say that the E-HDD is not the issue but rather the ports on the computer.

    Please help!


    :)
     
    atr1, Jan 2, 2016
    #1
  2. ASCOTTGENT
    Ascottgent Win User

    USB 3.0 Controller

    I have a M4A87TD motherboard using Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) for the USB chipset. I was running W7 Pro and my external HDD USB 3.0 would only work if I started with it connected. I upgraded to W10 Pro and now it cannot
    see the device connected to USB 3.0 slot. Device status shows "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".

    I uninstalled and reinstalled from the motherboard DVD and all worked briefly until I put in a DVD and then neither the external drive and the DVD drive could not be seen and the same error shows.

    I have attempted to see if there is an update for the USB 3.0 driver but nothing found. This is very irritating as I need to back up my system both on cloud and on external HDD.

    Can anyone help?
     
    Ascottgent, Jan 2, 2016
    #2
  3. SIMONTFO
    SimonTFO Win User
    File history won't detect external HHD

    Hi,

    I have an issue regarding Backup using File History.

    I have an external HDD connected to my desktop with USB 3.0 that is not detected when I select "Add a drive".

    The drive is visible though in file explorer and in device manager. I'm using the external HDD continuously without issues.

    But when I'm trying to use it in File History it isn't detected.

    I've tried the normal things like udate to latest software and frimware om both my computer and on my external HDD.

    I've tried to restart both the computer and the external HHD.

    I've tried to swtich to another USB-port, from I/O to USB-jacket.

    I've tried to uninstall and reinstall the external HDD.

    I've also looked in advanced settings but same issue.

    What more is there to try?

    Regards,

    Simon
     
    SimonTFO, Jan 2, 2016
    #3
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USB 3.0 External HDD connectivity issue

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