Windows 10: USB 3.0 not recognised in device manager

My desktop has 4 USB 3.0 ports on it and when I turned my pc on this morning, none of them were working, they are not even transferring power to my phone when I plug it in. I started trying to troubleshoot but when I opened device manager, I noticed I was lacking any USB Root Hub(3.0) and had no usb extensible controller and was unable to continue the trouble shooting process. I am running the most recent version of windows 10, and have to use another computer to ask this question because the pc is dependent on a 3.0 port for internet. How do I fix this issue?

:)

 

O/S is not recognising device via usb connection

Please help. I am trying to connect my iPod to my ASUS X540 L with O/S windows 10 but it does not even recognise that the device is connected via USB even though the iPod is charging. The same thing happens when I try to connect my Samsung Galaxy S6 Edge
via USB. I have 2 USB ports on this laptop yet neither one of them works. Device manager states they are working properly yet none of my plugged in devices are showing up on the list. Here is a copy of the message in device manager "USB Root Hub (USB 3.0)
Properties, Events"

Device USB\ROOT_HUB30\4&b5e9dc6&0&0 was migrated.

Last Device Instance Id: USB\ROOT_HUB30\4&b5e9dc6&0&0

Class Guid: {36FC9E60-C465-11CF-8056-444553540000}

Location Path:

Migration Rank: 0x0

Present: true

A very similar message shows for USB Composite device and Intel(R) USB 3.0 eXtensible Host Controller. I have no idea what that means or what I can do to make my laptop recognise devices connected via USB. I would appreciate any suggestions you might have
to fix this.

Thank you kindly.

Regards,

Monica

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

USB wireless mouse 'USB device not recognised'

Hi,

There are a lot of possible reason why this issue has occurred. We have some
questions for your to isolate this matter:

• 
  Have you tried using the USB mouse to other computer?
  
• 
  Is this happening with other devices?
  
• 
  What other troubleshooting steps have you done so far?
  

We suggest that you perform these methods of troubleshooting steps and check if there's any changes:

Method 1: Run the
Hardware and Devices Troubleshooter.

To run the
Troubleshooter,
follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the troubleshooter
  

Method 2: Update your drivers.

To know how to update your drivers, click
here.

Method 3:
Run SFC Scan.  

To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Method 4:
Run DISM Tool.  

To run
DISM Tool, follow these steps:

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type the following command:  
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth  
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth  
    

NOTE:
This might take a while to finish scanning.
Do not cancel. 

Method 5: Clean Boot.

To perform a
Clean Boot, click
here.

Note:
Reset the computer back to
Normal Mode
once you are done with the troubleshooting by following the section
"How to reset the computer to start normally after clean boot troubleshooting"
from the same article.

If the issue persists, it is possible that the
device itself has issues. We suggest that you
contact the store
from where you
bought the device.

Let us know how it goes.

Regards