Windows 10: USB 3.1 eXtensible Host Controller problem

I have a new HP Envy x360 with WIFI 6. I cannot connect to iTunes with any Apple device I own. iPhone Xr, iPhone 4S, iPad AIR, iPad AIR 2nd and 4th gen. Latest iPad Apple support had me try multiple tests, they cannot locate any issues, Apple case #101228548743. HP says there is no problem with the hardware. Directed me to research third party software problem. HP case #5057492080, 5057488674, 5057490100. Windows explorer does find Apple devices. But after time when opening files, Windows cannot view them, eventually the Apple device will disappear from explorer. Is this a driver, software, or hardware issue? Device Manager does not show any problems. Apple software and Windows drivers and O/S are all up to date

What other steps could I perform?

:)

 

Renesas USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

 

Intel USB 3.0 eXtensible Host Controller waking computer from sleep

Hi Parker,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

Follow the Methods below.

Method 1: Run power troubleshooter.

a. Press Windows +R key on the keyboard.

b. Type troubleshooting in the pop-up box and press Enter.

c. Click System and Security on left panel.

d. Click Power, new window will popup.

e. Follow the on screen instructions.

Method 2: update Intel® USB 3.0 eXtensible Host Controller Driver from this link.

Downloads for Intel® USB 3.0 eXtensible Host Controller Driver



Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

USB 3.10 eXtensible Host Controller Wakes PC

Hello, all.

I've had this problem since I built this PC a couple of months ago. When trying to put my computer to sleep, it wakes up no more than a second later. According to powercfg -lastwake, this is the culprit:

Code:

These are my specs:

• Computer type: PC/Desktop
• OS: Windows 10 Home
• Case: NZXT S340 (Black) ATX Mid Tower Case
• CPU: AMD Ryzen 7 2700X 3.7GHz 8-Core Processor
• Motherboard: ASRock X470 Taichi ATX AM4 Motherboard
• Memory: G.Skill Ripjaws V Series 16GB (2 x 8GB) DDR4-3200 Memory
• Graphics Card(s): Gigabyte GeForce GTX 1080 8GB G1 Gaming Video Card

This PC has one USB 3.10 slot, which is on the motherboard. I have nothing in it. I've done just about everything the Internet has suggested, including disabling the driver (this solves the issue but for some reason disabling this driver also disables my Bluetooth driver), uninstalling / reinstalling the driver, checking the BIOS for any wake or USB-related options, uninstalling my GPU drivers / Nvidia GeForce Experience, checking for scheduled events, checking to see if any of my other USB connections (which are only a mouse and keyboard) are to blame -- you name it, I've probably done it. There are only so little support topics on this issue posted online, and none of them have a definite resolution, so I'm not sure where to go from here.

That said, I'll appreciate any help / suggestions! Thanks a bunch in advance!