Windows 10: USB connected printer

My USB connected Brother printer has recently stopped printing. Brother thinks that a recent Windows patch has caused this issue with ALL USB connected printers. Is there a fix for this issue please.

:)

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.

 

Printer not connected

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the printer is not working connected to your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the Printer?
  
• Did you try connecting the printer on a different USB port or a different PC?
  
• What was the KB number of the update installed, prior to this issue?
  
• Do you see any yellow exclamation mark in Printer device under Device Manager?

Meanwhile, we would suggest you to perform these steps from this article:

Fix printer connection and printing problems in Windows 10



Also refer the methods as suggested in this article (exclude
method 1 & 2): Error:
“USB Device not recognized” when you try to access a USB external hard drive.



Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 + printer connection

Hi murlichatlani,

Have you tried the suggestions on my initial post, in response to the original poster? If you haven't performed any troubleshooting yet, here are a couple of things you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

If the steps didn't help, you may go through this list of suggestions to fix printer connection in Windows 10.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.