Windows 10: USB devices acting strange keyboard and mouse Windows 10

A couple days ago, I began having a very weird issue. After a couple minutes, most of my keyboard stops working, except for a select few keys that perform vastly different tasks than they should. For example:

A= "select all"

Number pad 2-9= opens up Microsoft Office options

Worth noting, the caps lock and num lock perform normally. When num lock is off, the 2-9 keys do nothing. Also, either the U or I key sound like they're trying to do something when I press it but the option is not available they make that bling sound.

In addition, my scroll wheel on the mouse turns into a zoom wheel.

Other weird behavior: every time I click on any link on Chrome only browser I've tested it opens the link in a new tab. If I have a program open but minimized to the start menu, when I click on it, a new window for that program opens up, instead of just opening up the window in progress. It also asks to run Chrome as an administrator automatically, which I have never done.


Some things I've tried:

Keyboard troubleshooter no problems found

Update drivers all drivers up to date

Uninstall the keyboard then restart the computer to automatically set drivers all was fine for a couple minutes after boot, but then problem came back

The A button and the scroll wheel on the mouse indicate the Ctrl button could be locked, but that doesn't explain the number pad button issue. Also, then presumably the C button would copy, V would paste, Alt+Delete would open task manager, etc. but none of that happens.


I'm borrowing a keyboard in a few to test if the issue is on the computer or keyboard side. However, the fact that both these devices had been working perfectly for almost a decade and with this computer for about 8 months then suddenly stopped functioning properly indicates a computer issue, not a device issue.


Does anyone have any thoughts or suggestions?

:)

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Mouse and keyboard acting strangely

I have a similar problem except that the page (can be in Windows Explorer, any Office 365 application, Firefox, etc.) scrolls to the top & scrollbar can't be dragged anywhere with the mouse. Often triggered by trying to delete something using the delete key. Generally, deleting individual items (characters or messages for example) using the right mouse click menu still works. I'm using Logitech wireless keyboard & mouse but have tried using wired versions and got same result. Any suggestions welcome.