Windows 10: USB devices stopped working after Windows 10 update

PeterScottP5 · Dec 9, 2018

Hi

Following Windows 10 update USB keyboard and mouse stopped working. Unable to login to startup screen. Tried from recovery screen, but still unable to enter keystrokes or mouse.

Desktop totally inaccessable.

I notice that this is happening more and more with this update.

HELP!

:)

stinger608 · Dec 9, 2018

February Windows 10 Update Causing Loss of USB and Blue Screens!

As posted over at Computer World, the February Windows 10 patch for the fall creators update to version 1709 is causing serious crashes and loss of USB.

When most everyone is using USB ports for their mouse and keyboard, this will render them inoperable.

Best case is to uninstall the Feb update:

By far, the most common problem involves broken USB ports: Install this month’s cumulative update for Win10 Fall Creators Udpate, and your USB-connected devices stop working. There’s a lengthy discussion on AskWoody. One anonymous poster says:

Been dealing with this on several machines today. I uninstalled the update, reboot (Which resolves the issue) then I re-apply the update, reboot and the USB devices work normally. It seems to effect random PCs. I see it more with USB devices that require 3rd party drivers.Rhherren goes on to say:

Same issue here for us. Our team is having reports of USB devices not working after the login screen. The devices work fine in BIOS. Still no fix yet here for us.And many more.

On the MSI (gaming notebook) forum, trongod says:
I thought I would pass this information along. Tonight I had to reboot my laptop. After rebooting I lost my usb mouse and any device plugged into the USB ports. I went into my device manager and saw 3 devices that said drivers could not be found:

MSI EPF USB

USB Receiver

USB Receiver

I knew the night before a Windows 10 update was installed so I looked up the last update which was KB4074588. According to this site LAPTOPNINJA, it says the following:
Addresses issue where the certutil.exe -MergePfx feature couldn’t produce a merged EPF file for multiple V1 certificates.
Addresses issue where booting with Unified Write Filter (UWF) turned on may lead to stop error 0xE1 in embedded devices, particularly when using a USB HUB.
Since both of those particular updates had both EPF and USB involved, I uninstalled the update. After that everything was working again. Looks like Microsoft is breaking stuff again and I don’t see any updated chipset drivers on the MSI site since the original. I may have to see if I can find something more up to date, try those and then attempt the update again.
Click to expand...

chispy · Dec 9, 2018

Creative X-Fi Soundcards and Windows 10 Fall Creators Update 1709 = Complete Disaster / Not Working

Any Windows update breaks my Creative sound drivers. Best way for me is to disable it via group policy:

Go to Run –> gpedit.msc

In the Group Policy Editor, go to Computer Configuration –> Administrative Templates –> System –> Device Installation –> Device Installation Restrictions

In the right hand pane, select “Prevent installation of devices not described by other policy settings” and set it to Enabled.

Once that's done, uninstall the driver Windows put in there and install the correct one.
Click to expand...

Thank you for trying to help , i did tried your suggestion but it did not work :/ , nothing seems to make it work on Windows 10 Fall Creators Update 1709. In the meantime i have bought a new SoundBlasterX AE-5 and it did installed flawlessly , no problems whatsoever. it is up to Creative ( drivers ) and Microsoft ( bug fix ) to fix this huge bugs with Audio.

Kind Regards: Chispy

NdMk2o1o · Dec 9, 2018

February Windows 10 Update Causing Loss of USB and Blue Screens!

It is a known issue with the update as mentioned on the MS website under details for this update:

After installing this update, some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working. This may occur when the windows update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance.
Click to expand...

I had it install automatically 10 days ago, thankfully no issues my end.

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