Windows 10: USB External Drives (3 different types) no longer working

Windows 10 x64 (up to date) here.

MSI X570 Carbon Wifi

Ryzen 3700X

GTX 1080ti


I have three different external USB drives which are suddenly no longer working.

-1 WD My Book 2TB (keeps restarting, disconnects/reconnects as soon as you connect the USB)

-1 SanDisk Extreme Pro SSD 128 (appears in device manager with a little "problem" icon, impossible to update drivers or anything)

-1 external USB-C NvMe drive.


I tried these devices on my laptop, they work without issue.

I tried every USB port, no succes

I uninstalled the USB controller hosts in the device manager and restarted, no succes.

I checked the Windows power-options, they are not in power saving mode

etc....


I first thought it was a motherboard problem, but then I added a PCI USB 3.0 card with two extra ports, and I get the same problem with all the drives.

So, now, I believe it's Windows related, especially after updating yesterday!


Anyone else had this problem?


PS: I just tried with a regular SanDisk USB pen-drive, same problem.

:)

 

External USB Drive Error

Hello,

I/O device error happened because your PC in not able perform an Input/ Output actions, such as reading or copying the data when you are trying to access the drive. This may occur due to different type of reasons; it may be due to damaged or defective hardware
device or your pc requires an update for issues that may conflict USB external hard drive. To isolate the reason behind and find a fix for this, we recommend that you follow the troubleshooting steps below:



Check if the problem is with the USB or with the PC.

• If you have different PC, try connecting your USB device there to see if you’ll encounter the same error or if you do not have an access to different PC, try connecting a different USB device to see if the issue persists.
  
• If you encounter the same error while connecting the USB device to a different PC or if other USB devices works on your PC without the error, this may have been that your External USB device is corrupted or damaged.
  
• In that case, you will need to reformat that USB device in order to use it again. Please do note that formatting your USB device will remove all of its contents.

If you encounter the same error when you connect a different USB device on your PC or if your USB device works fine with different PC, we recommend that you follow the troubleshooting steps in this

article to resolve the issue.



Keep us in the loop with the result.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

USB 3 Ports not working

Hi folks,
i was trying to copy some files from an external drive using the usb 3 port on my M/B but it doesnt work, i downloaded the drivers from the Manufacturers website but no luck either, am i missing an important step here? i havent checked the Bios yet
GA-Z170XP-SLI (rev. 1.0) | Motherboard - GIGABYTE Global