Windows 10: USB keyboard and mouse suddenly not recognized

Well, It's dj vu all over again (Keyboard and mouse not recognized after boot-up!), except this time my USB keyboard and mouse stopped working suddenly while working at my desktop PC, not after a boot up. (I'm now working from my laptop.)

To summarize: I've tried switching out keyboards, switching out mice, switching USB ports, and multiple reboots (using the PC's power button). Nothing, no success.
Prior to the occurrence of this problem last night, I had _not_ made any recent user-initiated changes to either software or hardware.
My desktop PC is a Dell XPS 8910. Running Windows 10 with the current standard update configuration. (I used to delay Windows updates in order to avoid the type of problem that I'm now experiencing, but after Microsoft changed their policy for the advanced settings for updates last year, I accepted it, and so have been receiving updates in accordance with their current standard schedule.)

Has anyone else experienced this problem recently? Does anyone have any advice?

Thanks for any assistance.
George

:)

 

Keyboard and mouse not recognized after boot-up!

Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.

 

Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

Hi,

To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

• Is it one USB dongle for the mouse and keyboard?
• Have you tried any troubleshooting steps to resolve the issue?
• Did you make any changes to your computer prior to this issue?

We suggest checking the article below to help you resolve the issue.

Update a driver for hardware that isn't working properly

Thank you.

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.