Windows 10: USB+keyboard not working

Hi, so my keyboard on my surface and the USB drive gave out and I can't get it to work despite following what was suggested. Help?

:)

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

USB keyboard disconnects when holding any button down

Hi,

Thank you for contacting Microsoft Community.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to try the following steps and check if it helps:

• The USB connection may be loose. Try unplugging the keyboard, and then plugging it back in.
• Plug the keyboard into a different USB port.
• If your keyboard is plugged into a USB hub or USB switch box, try removing it and plugging the keyboard into the computer.
• Unplug other USB devices that are not in use.
• Try the keyboard on another computer to verify it is working correctly

Method 2: Also I suggest you to uninstall and reinstall the usb keyboard drivers as below and check if it helps.

• Press Windows+X and go to device manager.
• Then expand keyboards and right click on the driver.
• Then click on uninstall and restart the computer.
• It will be reinstalled automatically and check if it helps.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

USB keyboard not working

Hi Micah,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.



In order to understand the issue in a better manner, please share the following details.

• 
  What is the make and model of your tablet?
  
• 
  Have you checked with a different USB keyboard? What is the status?
  

If a good known keyboard also showing the same issue, then it might be due to the outdated drivers.

As a work around, I suggest you to perform the below method and check if it helps.

Method 1: Hardware Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 1. Press Windows key +X, select Control panel
  
  2. Change the view by option on the top right to Large icons
  
  3. Click on troubleshooting and click on the view all option on the left panel
  
  4. Run the Hardware and devices.

Check if it helps. If the issue persists, follow the below method.

I suggest you to download and install the latest chipset drivers from your tablet manufacturer website and check if it resolves the issue.



I hope the issue will be resolved. Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.