Windows 10: USB modem BSOD WDF error

I have a us robotics 5637 modem on a brand new dell machine with windows 10. modem dials out fine but on disconnect sequence it BSOD. i have updated the drivers and firmware on the modem, done all windows updates, and removed the usb controller from device manager and let it reinstall. still having this issue. i even tried the old modem, same exact problem. Software i am using is Linear Accessbase 2000.

:)

 

HSPA USB Modem

Hi,

To find out more about the modem issues that you’re experiencing after installing Creators Update, we just have a few questions for you:

• 
  Can your laptop still detect the modem when you plug it in?
  
• 
  What's the make and model of your laptop?
  
• 
  What's the make and model of your USB modem?
  
• 
  Is the modem plug-and-play or do you have to install a separate software to make it work?
  
• 
  Do you receive an error message? If yes, please post a screenshot.
  
• 
  What troubleshooting steps have you tried so far?
  
• 
  Which network driver is on your laptop?
  

Note: To check the network drivers on your device, follow these steps:

• 
  Right-click the Start button.
  
• 
  Click Device Manager.
  
• 
  Click the drop-down arrow under Network Adapter.
  

We look forward to your response.

 

wdf.01000.sys BSOD

I've been struggling with BSOD for the longest time, and one of the common error related files is "wdf.01000.sys." Can anyone assist me in settling this issue?

 

USB Modem can't use in Laptop

Hi Seikh,

We may need to do further investigation to isolate the issue and its cause. Are you getting any error messages when trying to plug in your USB modem? If so, please send us a screenshot. Are there any error codes showing in Device Manager? Have you tried
running the Hardware and Devices troubleshooter? If you haven't done so, we suggest that you run the troubleshooter to scan your computer, identify the problem, and attempt to fix the issue automatically. You may refer to the steps below:

• Press Windows key + R and type Control Panel.
• Type troubleshooting in the search bar and click on
  Troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.

Let us know how it turns out.