Windows 10: USB Mouse is not detected on device manager

So I just repaired my Laptoo by resetting I am now starting grom the start but when I'm going to use my mouse it won't work. I thought os was because of the mouse itself is broken but no, it wasn't. I've tried some methods but when I'm going to check in the device manager it only shows the touchpad not the mouse. I'm feeling that the problem is the computer it self won't detect my mouse even it is new. How to fix this kind of problem?

:)

 

Sculpt USB mouse and keyboard do not work, USB receiver not detected in Device Manager

I own a Microsoft Sculpt Comfort wireless keyboard and mouse. It has worked fine up until now, but for some reason the USB receiver does not seem to be detected anymore. The computer doesn't respond to input from the mouse or keyboard, and the receiver doesn't
even appear in the Device Manager list.

I've already tried:

- Changing which hub the USB is plugged into

- Running the hardware troubleshooter (the troubleshooter could not find any issues)

- Restarting my computer

- Running DISM and sfc /scannow

I cannot try:

- Plugging the USB into another computer, as I do not have access to one

- Updating drivers, since the USB device doesn't even appear in Device Manager

Is there any hope of recovering the receiver, or is it most likely just broken? And if it is, is it possible to order a new receiver instead of an entirely new mouse and keyboard?

 

Device Manager Un-Hiding Hidden Devices


When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.