Windows 10: USB Mouse & Keyboard sometimes stop responding following Win10 Update Attempt

I have been post poning my Windows 10 update as in my experience, I like to leave things as they are when everything is working.

Windows 10 has started to force me to update it as it won't let me shut down the computer without updating before shut down. It doesn't update, as I get a message saying it needs to undo the update and restart after attempting to update. This happens twice untill I'm able to run windows normally.

I'm unsure if it's related to this problem, but since this has been happening, my USB keyboard and mouse stop responding suddenly on ocassions. When I try different USB ports it has no effect, even trying a different mouse - the cursor is frozen and the USB sound sample keeps pinging as if its being disconnected and re-connected without me touching them.

Has anyone else experienced a fault like this? As I say, the only thing which has changed recently is that Windows 10 has been attempting to update.

Many thanks, Neil

:)

 

Windows Major Update KB4040724 - now desktop does not respond to the USB keyboard

Just installed Major Update KB4040724 - now desktop does not respond to the USB keyboard.

At first, I had no control via both USB mouse and USB keyboard. Did some research and did the following ...

1. disconnected both mouse & keyboard...

2. used power button to power off the desktop...

3. unplugged the power cord...held down the desktop START button for 30-seconds...

4. plugged in the power cord...started the computer...

5. plugged in the wireless mouse USB "antenna"...desktop apparently reloaded the mouse driver...mouse now working.

6. plugged in the keyboard USB cord to USB outlet ... desktop reloaded the driver...

7. ...and allowed me to type about 8 letters... then stopped.

I repeated steps 1-6... no response or control with the keyboard.

I repeated steps 1-6... plugged in a different USB keyboard... no control or response from the keyboard.

Suggestions or comments appreciated. Thank you.

Edward

Moved from: Windows / Windows 10 / Performance & system failures / PC

 

usb mouse not responding

Hi Lance,

It can be a faulty driver that is causing your mouse and headphone not to work. However, we need to gather more information for us to provide the best solution to your computer. Kindly answer the following questions:

• Have you made any changes prior to the issue?
• Is your mouse and headphones working on another computer?

We suggest that you visit the links below for troubleshooting steps for your mouse and headphones.

• Fix sound problems
• Mouse, touchpad, and keyboard problems in Windows

Looking forward to your reply.

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.