Windows 10: USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One...

Discus and support USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... in Windows 10 Drivers and Hardware to solve the problem; I swear this is a true story and a repeatable scenario. I help a friend of mine with his business computers for a small family owned business. I'm a... Discussion in 'Windows 10 Drivers and Hardware' started by Joel.Brown333, Oct 7, 2019.

  1. USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One...


    I swear this is a true story and a repeatable scenario.


    I help a friend of mine with his business computers for a small family owned business. I'm a retired computer engineer and even worked at Microsoft for 10 years.


    My friend tells me his keyboard stops working when he hangs his house phone up. At first I thought he was yanking my chain because his computer is not connected to the phone in any way except he has a cable T.V., Internet, Phone bundle to his house.


    We could repeat the problem every time by me calling his house phone, he answers, and he hangs up first. Then his computer makes a bedeebeep sound and his USB keyboard stops working. I swapped USB ports with the mouse and repeated the scenario but this time the mouse stopped working. It ONLY effects this one USB port when he hangs the phone. I repeat: the computer is NOT connected to the phone. Unplugging and plugging the device back in and it works great again.


    I did a Google search on this using multiple keywords and absolutely nothing came up putting these two things together.


    If anyone has ever heard of anything that might cause this it would be a great help. My solution was to buy a USB hub and use the port that's not effected by hanging up the phone to run the keyboard and mouse. This computer only has 2 USB ports.


    The other thing I'm going to try is turning off USB Selected Suspend. Don't know how hanging up the phone that's not connected to the computer could cause only this 1 USB port to go into suspend mode but I'll try anything at this point.

    :)
     
    Joel.Brown333, Oct 7, 2019
    #1

  2. usb port reset fail

    Hi Laura,

    We would like to know more information regarding the "usb port reset fail" error that you are getting. To verify whether this issue is being caused by the port or the external device, we would like to gather more information:

    • What external device are you trying to connect to your computer?
    • Have you tried connecting the external device to another port or different computer?
    • Have you tried connecting a different external device to the port?
    • What troubleshooting steps have you tried so far?

    Regards.
     
    Dennis Mop, Oct 10, 2019
    #2
  3. Ruz San Win User
    USB ports failed

    Hi,

    To fully isolate where this problem is coming from, please answer the following:

    • Have you tried connecting the peripheral devices to another computer to check if they will function?
    • How old is the laptop?

    You can find additional things to try to fix USB port problems on this
    page.


    We also suggest you run the Hardware and Devices Troubleshooter
    in Windows 10. Here are the steps:

    • Press the Windows key on your keyboard.
    • Type Troubleshooting then press Enter.
    • On the left side, click View all.
    • Select Hardware and Devices.
    • Click Next and see if it will find any problems.

    Keep us updated about the issue.
     
    Ruz San, Oct 10, 2019
    #3
  4. spapakons Win User

    USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One...

    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... [​IMG]


    Then select the standard driver from the list and click next:


    USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Oct 10, 2019
    #4
Thema:

USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One...

Loading...
  1. USB Port Fails When I Hang Up The Phone - Betch'a Never Heard Of This One... - Similar Threads - USB Port Fails

  2. Can't see my phone (LG) when pluged into USB port.

    in Windows 10 Drivers and Hardware
    Can't see my phone (LG) when pluged into USB port.: It chimes when connectd but does not show up under My COmputer. How can I access files/pics on my phone? THanks Ron https://answers.microsoft.com/en-us/windows/forum/all/cant-see-my-phone-lg-when-pluged-into-usb-port/d37e49a0-08af-4421-aefa-bb0d174369aa
  3. USB ports

    in Windows 10 Drivers and Hardware
    USB ports: I am unable to get my USB ports to be recognized on my computer. I have a Lenovo ideapad 320. It has Widows 10. The person who gave it to me feels that the original settings on new computers are too full of things that slow the computer down so he redid it all and ive had...
  4. usb ports

    in Windows 10 BSOD Crashes and Debugging
    usb ports: i was wondering if there was a way to check and fix usb ports on my laptop? if its possible and if so what software would i need to download? https://answers.microsoft.com/en-us/windows/forum/all/usb-ports/b02ced3d-452a-4374-8961-ba0781c7543b
  5. 2 USB ports do not detect my USB headset while one USB port does

    in Windows 10 Drivers and Hardware
    2 USB ports do not detect my USB headset while one USB port does: Hello, I have brought HP pavilion power 15 laptop. My msi DS502 headset is not detected by the 2 usb ports while it works perfectly fine in the 3rd one. Moreover, it receives the power from these 2 ports as the LED on the headset turns on when i plug it in these 2 ports. My...
  6. Unknown USB Device (Port Reset Failed)

    in Windows 10 BSOD Crashes and Debugging
    Unknown USB Device (Port Reset Failed): Just yesterday when I powered my computer on my mouse and keyboard were not working. So I unplugged all of my devices and and tried just plugging my mouse into the different USB ports until I found that only one of the seven ports I have are working. When I finally got into...
  7. USB Keyboard/Mouse Fails when USB 3.0 Hub Installed in Adjacent Port

    in Windows 10 Drivers and Hardware
    USB Keyboard/Mouse Fails when USB 3.0 Hub Installed in Adjacent Port: I'm not sure what the issue is...just started now...but I may just have noticed it now: - I just moved and set up my computer in the new home. I'm not sure if I installed USB devices in same places they were at previous home but, regardless, I've encountered an issue with a...
  8. one usb port not working with mouse

    in Windows 10 Drivers and Hardware
    one usb port not working with mouse: when uplugging my laptop my usb mouse stopped working, when i plugged the lapptop back in it still didnt work. i tried the mouse in a different usb port and it worked, so i think there is something going on with that specific usb port. the red light under the mouse still...
  9. Laptop hangs up when idle

    in Windows 10 Support
    Laptop hangs up when idle: Hi, My laptop casually hangs up when I am not using it for example it is on stand by, the moment I use it again it hangs up. Performed tweaks but the issue remains it was after an update and it went like this. Any recommendation on this one? Thanks, Mike 114178
  10. Strange problem with one USB 3.0 port and one USB flash stick

    in Windows 10 Drivers and Hardware
    Strange problem with one USB 3.0 port and one USB flash stick: Not sure this can be fixed as a "windows 10" matter, but here goes: i have a lexar 8gb USB 3.0 flash drive. i have used it for many things and formatted it different ways and on different laptops. most recently i used it as the 'install windows 10' media. yesterday i...