Windows 10: USB port not working on my 2&1 laptop with Windows 10

Sharpwayne · Jan 16, 2019

I'm trying to use a usb flash drive for the first time on my new 2&1 RCA laptop with Windows 10 and my laptop doesn't recognize it at all and Cortana is not helping me. It just refers me to a third party website for help and they don't. Please help me with this problem. Thanks.

:)

Anil Madishetty · Jan 16, 2019

USB 2 port not working in Windows 10 on Samsung Notebook

Hi Tomale,

Thank you for posting in Microsoft Community.

Since all the USB ports are working and the problem is with the USB 3.0 port in the right side of the laptop, then this issue is with that particular port.

You can contact the manufacture of the laptop to get it done.

As a workaround, I suggest you to Run Hardware troubleshooter and check if it helps.

Follow these steps to run hardware troubleshooter.

Type troubleshooting
in search box.

Select view all on the top left pane.

Click on Hardware and Devices Troubleshooter and follow the prompts to
run the troubleshooter.

Thanks.

jjtyler · Jan 16, 2019

USB port not working

I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
Oh, I am running Windows 10 pro.

spapakons · Jan 16, 2019

USB Port Oddities

Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:

Then select Browse my computer for driver software (LAST option) :

The select Let me pick from a list of device drivers on my computer (LAST option) :

Then select the standard driver from the list and click next:

Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...