Windows 10: USB ports, and dvd drive

Discus and support USB ports, and dvd drive in Windows 10 BSOD Crashes and Debugging to solve the problem; I have a hp 15 laptop. as soon as the warranty expired the dvd player/burner quite working. it says insert disk and when I put an disk it, it does not... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by captain ron_56, Aug 25, 2019.

  1. USB ports, and dvd drive


    I have a hp 15 laptop. as soon as the warranty expired the dvd player/burner quite working. it says insert disk and when I put an disk it, it does not spin to read it , it just says no disk. The next problem it has is I have a 8 in one card reader that I`ve used many times and now will not show it anywhere , does not give any error codes, its like it`s not there. Then the 3rd problem is my android phone will not connect any longer, I`ve tried many different cords and it just does not even register that the phone is there. Now its doing the same thing with my GoPro camera, it does not show it anywhere or say any error codes like it does not exist. Also I have prime video and now I can not even watch anything on prime with chrome, will not let me in to watch on my account.

    :)
     
    captain ron_56, Aug 25, 2019
    #1

  2. USB Ports Not Working

    Hi Patrick,

    Thank you for keeping us updated.

    • Have you tried suggestions provided by Hamilton Apolinario?
    If not, please re-install Windows 10 and check the status. If the issue still persists, I suggest you to get the hardware diagnostic done from the manufacturer.

    Step 1: Download the Windows 10 ISO (using another computer so you can use USB ports to transfer files)

    Refer to the article below and download Windows 10 ISO using Media Creation Tool.

    Download Windows 10

    Step 2: Make a USB flash drive bootable

    Refer to the article to download Windows USB/DVD Download Tool to transfer ISO to USB flash drive to make it bootable device.

    Windows USB/DVD Download Tool

    Important: Ensure there is no data in USB flash drive before making it bootable device. If you have any data, back it up accordingly.


    Disclaimer: Please keep a backup of your data in case of loss.


    Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.
     
    Niranjan Manjhi, Aug 25, 2019
    #2
  3. spapakons Win User
    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    USB ports, and dvd drive [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    USB ports, and dvd drive [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    USB ports, and dvd drive [​IMG]


    Then select the standard driver from the list and click next:


    USB ports, and dvd drive [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Aug 25, 2019
    #3
  4. Ruz San Win User

    USB ports, and dvd drive

    Issues using external USB DVD R/RW drive on Surface Pro (5) Win 10

    Hi,

    Connecting an external DVD drive to devices requires intensive power. The USB port you are connecting it to may not be able to sustain the drive, resulting to the problem you are experiencing. We suggest you try connecting the drive to the USB 3.0 port on
    your Surface, or plug in the Surface to a power source as you connect and use the DVD drive.

    Let us know if the suggestions work.

    Regards.
     
    Ruz San, Aug 25, 2019
    #4
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USB ports, and dvd drive

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