Windows 10: USB Ports Disabled After Windows Start

Discus and support USB Ports Disabled After Windows Start in Windows 10 Drivers and Hardware to solve the problem; I just updated to Windows 10 Pro from Windows 7. My USB devices turn off after the Windows logo on startup. Therefore I cannot login or access... Discussion in 'Windows 10 Drivers and Hardware' started by DragNoftheninja, Feb 24, 2020.

  1. USB Ports Disabled After Windows Start


    I just updated to Windows 10 Pro from Windows 7.


    My USB devices turn off after the Windows logo on startup. Therefore I cannot login or access Windows with mouse and keyboard.


    My hardware: mouse, keyboard, motherboard all function properly.


    My mouse and keyboard work fine with BIOS and the Windows Recovery screens. ie I can choose to boot into safe mode.


    The mouse and keyboard do not function in safe mode.


    I just updated my BIOS and enabled legacy usb. Also I have tried both EHCI enabled and disabled as well as full USB initialization.


    This leads me to believe it is a Windows driver issue. But I can find no help online changing these drivers from the recovery cmd.


    Any help???

    :)
     
    DragNoftheninja, Feb 24, 2020
    #1
  2. spapakons Win User

    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    USB Ports Disabled After Windows Start [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    USB Ports Disabled After Windows Start [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    USB Ports Disabled After Windows Start [​IMG]


    Then select the standard driver from the list and click next:


    USB Ports Disabled After Windows Start [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Feb 24, 2020
    #2
  3. Mala_S Win User
    USB ports not working in Windows 10

    Hello,



    Thank you for writing to Microsoft Community Forums.



    To address your concern, kindly help us with the following questions:



    1. What is the make and model of your computer?
    2. Do you see any error in the device manager when the USB is connected?


    Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



    Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
    Automatically diagnose and fix Windows USB problems.

    Method 2: Update USB controllers.

    • Right click on the Start menu and select
      Device Manager
      from the list.
    • Narrow down to Universal Serial Bus controllers and update all the USB drivers.
    • To update the drivers, right click on the each driver and select
      Update driver
      .
    • If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
    • Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

    Method 3: Disable Selective Suspend feature.




    • Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
      ‘Change Plan Setting’ on your current plan.
    • Choose ‘Change Advanced Power Setting’ on the chosen plan.
    • Disable ‘USB Selective Suspend Setting’ under
      ‘USB Settings’
      .


    If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

    • Right-click on Windows icon and select Disk management and find if the USB drive shows up there.


    Regards,

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Feb 24, 2020
    #3
  4. Mark Ole Win User

    USB Ports Disabled After Windows Start

    USB ports

    Hi Frank,

    Inserting and removing a USB device repeatedly may cause the USB port to stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.

    Here are few things that you can do to resolve the issue:

    Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

    To scan for hardware changes, follow these steps:

    • Click Start, and then click Run.

      Note If you are running Windows Vista, click Start, and then use the Start Search box.
    • Type devmgmt.msc, and then click OK. Device Manager opens.
    • In Device Manager, click your computer so that it is highlighted.
    • Click Action, and then click Scan for hardware changes.
    • Check the USB device to see whether it is working.

    Turn off Allow the computer to turn off this device to save power.

    • In the Device Manager dialog box, expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.
    • In the USB Root Hub Properties dialog box, click the Power Management tab. Uncheck the
      Allow the computer to turn off this device to save power
      box.

    Let us know how it goes after performing the suggested troubleshooting steps.
     
    Mark Ole, Feb 24, 2020
    #4
Thema:

USB Ports Disabled After Windows Start

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