Windows 10: USB Ports disconnecting and reconnecting mouse randomly new 19-08-2020

Hi

I have the same problems with usb ports disconnecting and reconnecting mouse randomly as they have in this old thread that has been locked without having a solution

https://answers.microsoft.com/en-us...e/30a9abf2-7372-495d-83e7-6d8bbdc04fd3?page=1

It really annoys me that I have to make a new thread when the old one could have been used

As I said I have the same problem and it came shortly after a windows update 2004 about 1½-2 months ago.

I use my computer as mixed photoediting computer and gaming computer. The problem I experience in both uses of the computer

I have tried to find solutions on the internet to see why this happened in the first place and also I have tried to update various things from USB to Firmware update my motherboard but so far nothing has helped.

I did also try the different suggestions to "Allow the computer to turn off this device to save power" and uninstalling Generic USB Hubs and so on but nothing has helped so far.

It's now the 3rd. mouse I have tried on the system and it has still problems.

2 weeks ago I had a windows crash because of a failed disk where i bought a Windows 10 pro old system was a Windows 8.1 updated to Windows 10, to see if that would solve anything.

My system runs with the following:

Motherboard ASUS ROG Extreme V firmware updated a few days ago
Internal HDD: 2x 500gb SSD

Connected to usb:
1x external hd 2tb

1x usb dock with 2 disks currently docked for backup purposes after reinstall and datarecovery

OS: Windows 10 pro
Updated: Build 2004

Mouse and keyboard:

Right now a basic HP keyboard and mouse connected.
Have tried different mouse and keyboard like: Logitec MX1000, and some other noname mouse and keyboard and all have same problem.

When trying to find mousedrivers it just says the newest version is already installed.

It's normally only the mouse that keeps disconnecting and reconnecting. No other devices seems to be affected - not even the harddisks.

I have tried to install Microsoft's own SDK Dev. tools with USB monitoring tools included to see if I could see anything from that but no changes or logs I could use for anything.

Right after installation to Windows 10 pro it started with the same problems so I expect this could be a hardware related problem with the USB on the motherboard and not software related but I'm not 100% sure so that's why I have opened a new thread with the same problem.

If anyone has any suggestions or workarounds or solutions to this reoccuring USB problem help is most welcome because I can't afford to go and buy new hardware like a new motherboard just to get rid of the problem.

Best regards,

Martin Cichos
Denmark

:)

 

USB Ports disconnecting and reconnecting mouse randomly

Hi!

I've had a problem with my USB ports for a few weeks now. Sometimes the mouse disconnects and then reconnects randomly. This usually happens inside games but has also happened while I'm browsing. A few times both my keyboard and mouse disconnects and reconnects
but yesterday it got worse and both disconnected but didnt reconnect but the lights on the keyboard and mouse where still on.

After the first times it happened I updated windows (didn't fix problem). Then I tried going to device manager and power management on root hubs and deselecting "Allow the computer to turn off this device to save power" (didn't fix problem). I have also
tried going into the power plan and change USB settings to "USB selective suspend setting disabled" (didn't fix problem). I have uninstalled root hubs and restarted the computer (didnt fix problem). However I didn't uninstall every root hub or USB hub option
because I read that for some people the usb ports didn't work at all after that. I have tried the mouse on a different computer and it works without problems I have also tried different ports and both keyboard and mouse has been connected in the USB ports
on the back and the problem persists.

I read that a windows update (KB4074588) could be the problem but I could not find that update on my computer in the updates section under Programs and features.

Regards

Isak

 

USB Ports disconnecting and reconnecting mouse randomly

Hi again.

Unfortunately the latest fix only worked for a day and then I had the same problem with the mouse disconnecting and reconnecting. So I tried doing the same and then that didn't work.

Got anymore ideas on how to fix it?

Regards

Isak

 

All USB ports disconnect and reconnect sometimes?

Hi,

Thank you for contacting Microsoft Community. I understand that USB ports are disconnected and reconnected randomly.
I will surely help you to fix this issue.



This issue could have occurred due to these reasons:

1. USB drivers are corrupt.

2. USB port is not working.

3. Hardware issue.

Try the steps listed here:



Method 1:

Let's first run hardware troubleshooter and check.



a) Press “Windows Key + W”.

b) Type “Troubleshooting “in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.



Method 2:

If the issue persists, I suggest you to uninstall and reinstall USB controllers from device manager and check if it helps.



a) Press Windows Key + R, type devmgmt.msc.

b) Expand the USB controllers, click on the drivers.

c) Click on properties, click on uninstall tab.

d) Click OK.



Note: Reboot the computer and it will automatically update drivers.



Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.