Windows 10: USB Ports disconnecting and reconnecting mouse randomly

Hi!


I've had a problem with my USB ports for a few weeks now. Sometimes the mouse disconnects and then reconnects randomly. This usually happens inside games but has also happened while I'm browsing. A few times both my keyboard and mouse disconnects and reconnects but yesterday it got worse and both disconnected but didnt reconnect but the lights on the keyboard and mouse where still on.


After the first times it happened I updated windows (didn't fix problem). Then I tried going to device manager and power management on root hubs and deselecting "Allow the computer to turn off this device to save power" (didn't fix problem). I have also tried going into the power plan and change USB settings to "USB selective suspend setting disabled" (didn't fix problem). I have uninstalled root hubs and restarted the computer (didnt fix problem). However I didn't uninstall every root hub or USB hub option because I read that for some people the usb ports didn't work at all after that. I have tried the mouse on a different computer and it works without problems I have also tried different ports and both keyboard and mouse has been connected in the USB ports on the back and the problem persists.


I read that a windows update (KB4074588) could be the problem but I could not find that update on my computer in the updates section under Programs and features.


Regards

Isak

:)

 

All USB ports disconnect and reconnect sometimes?

Hi,

Thank you for contacting Microsoft Community. I understand that USB ports are disconnected and reconnected randomly.
I will surely help you to fix this issue.



This issue could have occurred due to these reasons:

1. USB drivers are corrupt.

2. USB port is not working.

3. Hardware issue.

Try the steps listed here:



Method 1:

Let's first run hardware troubleshooter and check.



a) Press “Windows Key + W”.

b) Type “Troubleshooting “in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.



Method 2:

If the issue persists, I suggest you to uninstall and reinstall USB controllers from device manager and check if it helps.



a) Press Windows Key + R, type devmgmt.msc.

b) Expand the USB controllers, click on the drivers.

c) Click on properties, click on uninstall tab.

d) Click OK.



Note: Reboot the computer and it will automatically update drivers.



Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

USB 3.0 randomly disconnecting and reconnecting, not power config

So I have a Surface Pro 3 running Windows 10, and an external USB 3 HDD. If I plug in the HDD, a process will begin. First the drive will appear with the drive letter only, and be unreadable, but in an unusual way. Any software that attempts to interact with it will hang until it either crashes or the drive is disconnected. During this stage the drive may disconnect and reconnect multiple times. If left in for long enough, the drive will finally show up with it's name, and be readable. However it still disconnects and reconnects.

Steps I have tried:

• Disabling the power saving features for all USB devices in Device Manager
  
• Reinstalling all USB drivers
  
• Testing hard disk on my desktop computer (where it works fine).
  
• Powering down the drive for an extended time before trying again
  

 

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