Windows 10: USB Ports don't work untill windows has properly started.

Hello, I've been trying to figure out what causes all USB devices such as keyboard, mouse, and flash drives not to work until Windows has started. When in UEFI, nothing plugged into any USB port on the computer works and doesn't even light up. PS/2 devices work fine but nothing USB. It doesn't even detect an windows 10 install media until after Windows has booted. Anyone know what causes this and how i resolve this?


Asrock Z87 Extreme4 BIOS v. 3.40

i5-4670K (Overclocked to 4.4GHz, Safe overclock)

16GB (4x4GB) 1600MHz DDR3

GTX 970

Asrock USB

Asrock USB 3.1/A+C Expansion card

Windows 10 version 17763.615

:)

 

USB ports not working properly

On my new motherboard the two usb 2.0 ports at the back are working fine, which is where my keyboard and mouse are plugged into
however the usb 3 ports don't work, I tried plugging my webcam into it and it didn't work, however I plugged my external drive in and it got powered up and started vibrating but wasn't recognized at all

That leads me onto my second problem; my external drive isn't recognized on my computer on windows 7, yet I'm using it on vista and XP right now!

 

USB ports not functioning properly

Hi,

This can be due to a recent change in the configuration of your device. To assist you with your concern, we recommend that you use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive
condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

1. In the Search box, type Device Manager and press Enter.

2. Expand Universal Serial Bus controllers.

Note: You might have to scroll down the list to find this item.

3. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

4. Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.

5. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB

controllers that you uninstalled.

6. Check the USB device to see whether it is working.

Let us know if the solution above works for you.

 

USB ports not working in Windows 10

Hello,



Thank you for writing to Microsoft Community Forums.



To address your concern, kindly help us with the following questions:

1. What is the make and model of your computer?
2. Do you see any error in the device manager when the USB is connected?
   

Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
Automatically diagnose and fix Windows USB problems.

Method 2: Update USB controllers.

• Right click on the Start menu and select
  Device Manager from the list.
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select
  Update driver.
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

Method 3: Disable Selective Suspend feature.

• Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
  ‘Change Plan Setting’ on your current plan.
• Choose ‘Change Advanced Power Setting’ on the chosen plan.
• Disable ‘USB Selective Suspend Setting’ under
  ‘USB Settings’.

If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

• Right-click on Windows icon and select Disk management and find if the USB drive shows up there.
  

Regards,

Mala S

Microsoft Community - Moderator