Windows 10: USB ports erratic behavior

Hi,

My computer runs Windows 10 Home version 1909. It is an AMD Ryzen 9 3900X @ 3,79 GHz, 64GB RAM and I use it as an audio workstation (I am an audio engineer).

I was already having issues with my Kensington trackball: every once in a while it became unresponsive and I had to unplug the transmitter and plug it back in to regain control.

But recently I replaced one USB device (a midi keyboard) by another one, and things have gotten worse. I am losing the trackball more often, and also losing the keyboard at times, along with other USB devices related issues.

I have checked the Device Manager and nothing seems off, all the drivers in the USB controllers category are up to date.

Do you know what is causing these problems and how to solve them?

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

Erratic USB Failures in Windows 10

Thank you for the reply, but it's not "the answer".

To answer your questions, no, the system does not recognize the phone every time I plug it in. That is exactly the problem. And the behavior is erratic, as previously stated. It affects the phone most often, but it has also affected my camera. On the other
hand, it has never lost track of my USB mouse and keyboard, even when it lost track of my USB DAC. I also have an internal USB combo drive that includes 4 memory card readers and a floppy drive. That is extremely erratic, and it doesn't use custom drivers,
at all.

Plug and Play was set to Manual. I have changed it to Automatic, but have not yet tested the results. Since the behavior is erratic, it will take time to determine if the problem ceases to exist.

I've already done the uninstall/reinstall steps several times. It never helped, possibly because I already had the latest drivers installed.

 

USB Ports

Hi Homer,

We'd like to ask a few questions to help us isolate this problem.

• Have you tried connecting your device tracker to a different USB port on your computer?
• If so, was it detected?
• Did you receive any error messages?

To address this issue, we suggest that you follow the troubleshooting steps shared by Praveen Venogupal on this

link.

Let us know how it goes.

Regards.