Windows 10: USB ports not working when Microsoft loads after a Windows update. Can't login to Windows

I have a big problem as I can not log in into Windows 10, after an update of the system.

So, neither wired USB mouse works nor the wireless keyboard. This has happened before, but after few restarts with power on/off button for some reason, the keyboard started working and I used it to enter the password and get to the device manager where I updated USB drivers changed them to Microsoft drivers and both mouse and all other USB ports started working properly.
Now, after numerous restarts, I can not use the keyboard, so I am stuck at the login screen with nothing to do.


It is HP Touchsmart 610 all in one PC, but touch screen function has been turned off, which would be very helpful in this situation... :


So, basically the computer is locked and bricked.

Any idea about the possible solution?


Thanks in advance!

:)

 

USB ports not working in Windows 10

Hello ruthives,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the below questions.

1. What is the make and model of the computer?
2. Do you read any error message when you connect the device to the USB port?
3. Are you facing this issue with any particular USB port or with all the USB ports?
4. Since when are you facing this issue?

Your device is kept up to date with the latest features by automatically installing the updates in Windows 10. To narrow down the issue, let's go ahead and follow the below methods and see if it helps.

Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -

Automatically diagnose and fix Windows USB problems.


Method 2: Update USB controllers.

• Right click on the Start menu and select Device Manager from the list.
  
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select Update driver.
  
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the device manager.
  
• Reboot the PC and it will automatically pick for the latest drivers for your PC.
  

If the issue persists, download and install the latest USB drivers available for your PC build from the
manufacturer's website and see if it works.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

USB ports not working in Windows 10

Hello,



Thank you for writing to Microsoft Community Forums.



To address your concern, kindly help us with the following questions:

1. What is the make and model of your computer?
2. Do you see any error in the device manager when the USB is connected?
   

Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
Automatically diagnose and fix Windows USB problems.

Method 2: Update USB controllers.

• Right click on the Start menu and select
  Device Manager from the list.
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select
  Update driver.
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

Method 3: Disable Selective Suspend feature.

• Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
  ‘Change Plan Setting’ on your current plan.
• Choose ‘Change Advanced Power Setting’ on the chosen plan.
• Disable ‘USB Selective Suspend Setting’ under
  ‘USB Settings’.

If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

• Right-click on Windows icon and select Disk management and find if the USB drive shows up there.
  

Regards,

Mala S

Microsoft Community - Moderator

 

Microsoft Prepares Update for Windows Home Server

Microsoft's Windows Home Server officially launched earlier this month, is already preparing to be updated. Microsoft says that the new update is "part of the ongoing process of continually enhancing the customer experience with Windows Home Server." The update includes a few feature additions for Windows Home Server. Currently, users who login to their server when away from their home network - through an external URL like https://yourname.homeserver.com - are greeted with a security warning. The November 27 update will now provide users with a trusted SSL certificate for their Windows Home Severs. The SSL certification was provided with the help of Windows Live Domains and GoDaddy. Other new features include a "Delete All" button to remove home computer backups. Microsoft has also taken steps to make the Shared Folders and Server Storage aspects of Windows Home Server more robust and user friendly.

Source: DailyTech