Windows 10: USB ports not working

Discus and support USB ports not working in Windows 10 Support to solve the problem; Hey, how do i troubleshoot USB ports not working? It is not OS related, since it doesn't work in BIOS as well. I have two working USB ports in the... Discussion in 'Windows 10 Support' started by AlexRD, Sep 29, 2018.

  1. AlexRD Win User

    USB ports not working


    Hey, how do i troubleshoot USB ports not working?
    It is not OS related, since it doesn't work in BIOS as well. I have two working USB ports in the back, and that's it.The motherboard is Asus Maximus IV Z68, and the USB ports that aren't working are the 3.0 ones with Renesas controller. The front port USBs work, and they are the 2.0 USBs. I've tried resetting the bios, removing any and all overclocking, changing the bios settings from Off to Legacy Support, and switching between NEC and PCH, nothing works. I've also tried opening it up, and seeing if there's anything obviously wrong with it, but nothing popped up.Any ideas?

    :)
     
    AlexRD, Sep 29, 2018
    #1
  2. spapakons Win User

    USB Port Oddities


    Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:


    USB ports not working [​IMG]


    Then select Browse my computer for driver software (LAST option) :


    USB ports not working [​IMG]


    The select Let me pick from a list of device drivers on my computer (LAST option) :


    USB ports not working [​IMG]


    Then select the standard driver from the list and click next:


    USB ports not working [​IMG]


    Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

    I hope this is detailed enough...
     
    spapakons, Sep 29, 2018
    #2
  3. jjtyler Win User
    USB port not working

    I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
    into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
    as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
    Oh, I am running Windows 10 pro.
     
    jjtyler, Sep 29, 2018
    #3
  4. USB ports not working

    non working USB ports

    Hi,

    In order for us to better assist you, please provide the following information:

    • What happens when you try to connect a device?
    • Are you receiving any error messages?
    • Did you make any changes to the computer prior to this issue?
    We suggest you to click this
    link
    , check the post of Azaruddin Syed and follow the steps provided to troubleshoot USB ports.

    Let us know how it goes. Thank you.
     
    Reymichael Ros, Sep 29, 2018
    #4
Thema:

USB ports not working

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