Windows 10: usb printer and hdmi monitor "offline"

Hi there, both printer and monitor show as Offline after update KB4023057. I uninstalled it and restored to a point prior to download but devices remain "offline".Changed cables/updated drivers no change. Tried two different computers with both monitor and printer and they were off line to them as well. Tried original computer with a different monitor and printer and it saw them no problem. In other words, somehow the problem is at the printer and monitor end - how could that happen ? what is the fix ?? help me please, I'm dying !!

:)

 

Both printers register offline for Windows 10

Hi,

Thank you for the update.

Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.

• 
  If the printer is off, turn on the printer, and then check the status of the printer:
  • 
    If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    
  • 
    If the printer goes to an idle state after its startup routine, it might be online.
    
  • 
    If the computer still shows the printer as offline, continue using these steps.
    
• 
  With the printer turned on, disconnect the power cord from the printer.
  
• 
  Unplug the printer power cord from the wall outlet.
  
• 
  If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  
• 
  Wait at least 60 seconds. Restart the computer while you are waiting.
  
• 
  Plug the power cord back into the wall outlet.
  
• 
  Reconnect the power cord to the rear of the product.
  
• 
  If the printer does not turn on by itself, press the Power button to turn it on.
  
• 
  Try to print.
  • 
    If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    
  • 
    If the printer cannot print and remains offline, continue to the next step.
    

 

HP Printer shows Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Troubleshooting offline printer problems and
Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator