Windows 10: USB Printer offline after June update

Discus and support USB Printer offline after June update in Windows 10 Installation and Upgrade to solve the problem; USB Brother MFC-235c disappeared after June update. Printer offline. Printer not visible under settings printers & devices Printer visible under... Discussion in 'Windows 10 Installation and Upgrade' started by Steve6119, Jun 18, 2020.

  1. Steve6119 Win User

    USB Printer offline after June update


    USB Brother MFC-235c disappeared after June update.


    Printer offline.


    Printer not visible under settings printers & devices


    Printer visible under device manager.


    Tried uninstalling update, restart, removed printer, restart, install printer restart, and all the other online help there is.


    Does anyone know is MS have resolved issue yet.

    :)
     
    Steve6119, Jun 18, 2020
    #1
  2. Zaki_j Win User

    Printer keeps going offline when windows 10 updates

    Hi Graham,

    Thank you for writing to Microsoft Community Forums.

    I understand that your printer shows offline.

    • When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?

    I suggest you to follow the below given methods and see if that helps.

    Method 1:

    I suggest you try
    changing the printer’s status from “offline” to “online”
    and check if it resolves the issue.

    Method 2:


    If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
    Resolving Printer Offline problem using the HP Print and Scan Doctor.


    Method 3:


    If the issue persists, I suggest you refer to the article
    Troubleshooting offline printer problems
    and perform the troubleshooting steps mentioned and see if that helps.

    Hope it helps.

    Regards,

    Zaki
     
    Zaki_j, Jun 18, 2020
    #2
  3. Jessen P Win User
    Both printers register offline for Windows 10

    Hi,

    Thank you for the update.

    Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.


    • If the printer is off, turn on the printer, and then check the status of the printer:

      • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

      • If the printer goes to an idle state after its startup routine, it might be online.

      • If the computer still shows the printer as offline, continue using these steps.

    • With the printer turned on, disconnect the power cord from the printer.

    • Unplug the printer power cord from the wall outlet.

    • If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.

    • Wait at least 60 seconds. Restart the computer while you are waiting.

    • Plug the power cord back into the wall outlet.

    • Reconnect the power cord to the rear of the product.

    • If the printer does not turn on by itself, press the Power button to turn it on.

    • Try to print.

      • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.

      • If the printer cannot print and remains offline, continue to the next step.
     
    Jessen P, Jun 18, 2020
    #3
  4. Roohi_Taj Win User

    USB Printer offline after June update

    Printer offline

    Hi there,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below question:

    • Did you make any changes to the computer before this issue started?

    Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

    Meanwhile, please follow the troubleshooting steps as mentioned below:

    Steps:

    1. Press Windows andR
      key together on your Keyboard.
    2. Type Control and hit enter.
    3. Click on Hardware and sound> click on Devices and printers.
    4. Select the HP Printer 2540, right click on it.
    5. Uncheck the option use printer offline and select
      properties.
    6. Go to the Ports tab at the top of the pop-up window.
    7. Click on "Configure Port"
    8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

    You can also refer this link for more information
    about Printer issues.

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Jun 18, 2020
    #4
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USB Printer offline after June update

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