Windows 10: Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked

Discus and support Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked in Windows 10 Support to solve the problem; My Dell Precision has a built-in IR camera, which works great when the laptop isn't docked. I have a Logitech Brio 4k camera connected to my docking... Discussion in 'Windows 10 Support' started by ericnixmd, Nov 10, 2019.

  1. ericnixmd Win User

    Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked


    My Dell Precision has a built-in IR camera, which works great when the laptop isn't docked. I have a Logitech Brio 4k camera connected to my docking station.

    I cannot get Windows 10 to use the Brio when docked. It always defaults to the built-in IR camera even though the lid is closed.

    Does anyone know of a way to set preferences so that the Brio is used when docked and the built-in camera is used when not docked?

    :)
     
    ericnixmd, Nov 10, 2019
    #1
  2. xy677 Win User

    Logitech BRIO not working with Hello after upgrade


    Just upgraded to Creators Update (1703) and there were no errors during the install but now my Logitech BRIO camera is not working with Windows Hello.

    I can see the camera listed in device manager with no errors and it works in Skype but at the logon screen it says that no camera is available. I tried turning Hello off and on again but that didn't help.Also tried different USB ports but that didn't help either.

    There is a Logitech KB about this but it didn't fix my issue:

    No video or BRIO webcam not detected after Windows 10 update - Logitech Support Article

    Has anyone else had this problem and been able to fix it?
     
    xy677, Nov 10, 2019
    #2
  3. ericnixmd Win User
    Disable Windows Hello Face Recognition on Laptop

    I have a Logitech BRIO camera connected to my laptop's dock. I set up Windows Hello facial recognition so that I don't have to enter a password when the laptop is docked. I usually place the computer with the lid closed underneath my monitor when it's docked. This prevents me from using the fingerprint sensor built into the laptop.

    When I disconnect from the dock and use my computer, I get a notice on the login screen that Windows could not activate the camera.

    Is there a way to eliminate this message or to configure a setting so that the laptop doesn't look for the camera when not connected to the dock? The built-in camera doesn't support Windows Hello facial recognition.
     
    ericnixmd, Nov 10, 2019
    #3
  4. Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked

    Logitech BRIO 4k Camera and WIN CREATORS Update

    The Windows generic camera driver does get the Brio working correctly with Windows Hello, except (in my computer) for the first boot in the morning.

    My Brio works with Windows Hello perfectly on reboots. But after the computer has been shut down for a while then started up Windows reports that "Windows could not turn on the camera." I then select other methods of login, re-select Windows Hello, and
    then the camera turns on and logs in!

    It seems this has to do either with the Brio needing time to initialize and Windows not waiting long enough, or that my USB 3.0 ports are not being initialized early enough in the boot process.

    This was not a problem before the Creator's Update - I suspect Microsoft changed the sequence of scanning USB ports, maybe only starting up USB 2.0 plugs because that's where mice and keyboards usually are plugged in? Just guessing.
     
    Don Mannino, Nov 10, 2019
    #4
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Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked

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