Windows 10: Use of scanner

Discus and support Use of scanner in Windows 10 Drivers and Hardware to solve the problem; I have recently upgraded to a Windows 10 and I am using a Canon MG2120 printer/scanner. I can print fine but can get the scanner going. Do you have a... Discussion in 'Windows 10 Drivers and Hardware' started by LeonCheers, Oct 20, 2019.

  1. LEONCHEERS
    LeonCheers Win User

    Use of scanner


    I have recently upgraded to a Windows 10 and I am using a Canon MG2120 printer/scanner. I can print fine but can get the scanner going. Do you have a possible solution?

    :)
     
    LeonCheers, Oct 20, 2019
    #1
  2. MONICA CAM
    Monica Cam Win User

    Microtek scanner on Win 10 Pro

    Hi Jean,

    To get better clarity on the issue, kindly answer the questions below:

    • Is the scanner detected under Devices?
    • Were you able to see the scanner on the Device Manager?
    • Have you installed the latest driver for the scanner?

    We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

    • On the Start menu, type Troubleshooting and hit enter.
    • Choose Hardware and Sound.
    • Select Hardware and Devices and run the troubleshooter.

    If issue persists, we suggest you contact the manufacturer to get better assistance.

    Do let us know if you need further assistance.
     
    Monica Cam, Oct 20, 2019
    #2
  3. BOBKN
    bobkn Win User
    bobkn, Oct 20, 2019
    #3
  4. VANESSA YAR
    Vanessa Yar Win User

    Use of scanner

    Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
    Vanessa Yar, Oct 20, 2019
    #4
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Use of scanner

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