Windows 10: used Spro1 - usb drives only work when in a usb hub?

Discus and support used Spro1 - usb drives only work when in a usb hub? in Windows 10 Support to solve the problem; i received the surface pro 1 today, but there is a strange problem with it. USB drives are not recognised when directly connected to spro1 like they... Discussion in 'Windows 10 Support' started by ksdixon, Mar 8, 2017.

  1. ksdixon Win User

    used Spro1 - usb drives only work when in a usb hub?


    i received the surface pro 1 today, but there is a strange problem with it.

    USB drives are not recognised when directly connected to spro1 like they should be. They are not visible in file explorer, device manager or disk management. only when put through a non-powered USB hub do they show up as expected.

    The usb drives continue to work on other computers, and this behavior continued after the spro1 was factory reset to windows 8.

    does anyone have any solutions?

    :)
     
    ksdixon, Mar 8, 2017
    #1
  2. Anne Ros Win User

    WiFi Drops Only When Specific USB Port Is Used

    Hi Toby,



    This might be caused by a corrupted USB port. To further isolate the issue, can other devices connect to that specific port? Does it work?

    If updating the network drive and BIOS did not help, try updating the chipsets as well and see if the issue will persist. If yes, then we suggest contacting your device manufacturer directly and have them perform a hardware diagnostic to check for any hardware
    failures.



    Should you need further assistance, feel free to post back.
     
    Anne Ros, Mar 8, 2017
    #2
  3. TobyKoch Win User
    WiFi Drops Only When Specific USB Port Is Used

    Asking for my son ...

    He has a Samsung laptop. The network will drop if one specific USB port is used. He has updated the network drivers and the BIOS so his machine should be up to date.

    He's isolated it down to when a device is plugged into a specific USB.

    Any thoughts?
     
    TobyKoch, Mar 8, 2017
    #3
  4. Berton Win User

    used Spro1 - usb drives only work when in a usb hub?

    Don't know if this situation fits but I got a Dell Venue 8 [8"] table over a year ago and the USB ports require an OTG/On The Go cable to adapt to USB devices, at least with my Thumb drives and my WDC Passport HDD. I got the OTG cable from Dell but there's other sources.
     
    Berton, Mar 8, 2017
    #4
  5. ksdixon Win User
    It's just a bit weird. I know from previous eperience the usb drives are supposed to work normally, on other Surface Pro 1 devices. And they work on this one fine, so long as they're plugged into the hub. But connecting my PS4 controller on a microUSB cable won't work, no matter if it's directly connected to the machine or the hub.
     
    ksdixon, Mar 8, 2017
    #5
  6. simpk5 Win User
    Sorry. Read too quick and didn't realize your hub is not powered. I was suggesting Spro1 wasn't putting out enough "juice". Please ignore.
     
    simpk5, Apr 5, 2018
    #6
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